freezinKT

We just had a similar one happen. Game was scored, status changed to "Final" in the app ("Complete" in Schedule and TeamCenter). All good. Then a day later the game shows up as "In Progress" and disappears from the standings. No human made the change.

The microsites are really...not great. For example: text for team names doesn't wrap on a mobile site, so you can't actually see the standings unless the name is super short. It's weird, because our main website is a gorgeous example of responsive design, all done by HQ. But everything about Season Management is just worse than the rest of HQ.

For my player in a season management team in a division with standings enabled, I don’t see a standings tab in mobile. I apparently should? https://mobile-help.sportsengine.com/en/articles/45-how-to-view-team-standings I know for sure standings are enabled. Is the microsite really now the only place for regular users to track standings? That would be pretty frustrating if that is the case.

...and it stopped, so I think you are right @riseatl that it was testing of something.

It's non-obvious, but in Competition -> Season Management -> <Your Season> -> Teams there are those three dots above the list of teams. You can filter or select just some teams first if you need to. Then click the three dots. In the menu that appears click "Export Teams." It will send you a link to a CSV, which can be opened by any spreadsheet software. I've noticed a lot of functionality around all of HQ hides behind those three dot menus.

Yup, we reported that bug separately from what I mentioned here. You'll see both in the export and you should have a conflict for the teams and possibly location.

Our organization put in our practices (by hand - without the repeating events that were on the roadmap for May 2023 but have yet to be released). Then we uploaded a game schedule. Due to the bug where some games get eaten by the system, we put in games that caused conflicts. We also had games that conflicted for both team and location with practices, because some teams had games scheduled on their assigned practice nights. Guess what never showed up as a conflict for either the field or the team? This renders the conflict checking feature nearly moot that it doesn't take into account practices. I don't know about everyone else using HQ, but our youth rec league has more practices than games by about a 3 to 1 ratio. One of the big features we need, which League Athletics had, was to make sure make-up games weren't accidentally rescheduled on top of a third team's practice. Now we've lost that entirely. This is really not OK. In addition to being buggy, Season Management is so feature-incomplete as to be nearly meaningless. We might as well pass around Excel spreadsheets or do everything via a shared Google Calendar. In League Athletics we had: Ability to put permitted dates and times and days of week into the system. Ability on top of that to add blackout dates when we weren't allowed to use the field because the field owner (school or municipality) had something else going on Games and events were treated basically alike. Ability to add recurring games AND events with a start and stop date that had different recurrence structures, basically like you can do on any calendar app Conflict checking for a location across all seasons in the system on a given day for anything else happening at that location - game or event An end-of-season tournament similar to what Sports Management here had that Season Management no longer has (but it's advertised on the HQ website, so you don't know in advance that you won't get it)

To be clear the SE mobile users consider that only a partial fix (from another thread over in that same forum). We'd ideally like to see it such that there is a single feed, but each event is given additional attributes in iCal by SE HQ itself, to include: Team League Location (the location title used by the league in scheduling, not just the address, to help people who might play at multiple fields at the same address). and possibly others. It's quite possible Motion Mobile apps want something very similar, though customized to their use case.

Have you already created the division and team? Are you using the exact same team names? The error indicates it doesn’t recognize either team as one in your system. One system limitation is that you can’t schedule across divisions. FWIW the Season Management sub forum is helpful for these questions.

Did you change the game and then find the duplicate? We had that happen.

Anyone else seeing this? My season settings page is always showing the microsite was just published 5-10 minutes ago. It sometimes matches the microsite last updated time and sometimes not. I don't think someone is going through pushing the button that often. Is the system doing it automatically now (yay)?

Took me a long time to figure this one out on my own, so I'll share here. Go to a page you'd be interested in adding tag for (like a team page). Turn on Edit mode. Switch to the Options tab. Click 'Edit Page Details'. Turn on 'Add calendar events to this page' for calendar tags or 'Add news articles to this page' for a blog feed. In your case I assume you want calendar events. We are on season management and there's a whole manual integration to get a public calendar on season management. A helpful forum user typed all the instructions out The help desk might have to help you if you're still on sports management.

I've now received this bug from multiple coaches in my league and verified that it did indeed happen. It's a little muddled, and maybe someone else who has been through it can help clarify how this happened. Parent registers player and volunteered to coach. We roster player on team, parent as coach with team admin permissions (we are on Season Management) Parent goes to add an additional guardian for player. Sometime during the adding guardian process, parent who is a coach manages to lose team admin permissions. I verified that these permissions were gone. Has anyone else seen this? It's a strange bug.

No, the locations don't have that logic built in. And as far as I can tell there's also not a way to assign an event or game to multiple locations. For situations where the conflict checker doesn't completely cover our needs (in our case it's exceptions to the days and times we're allowed to use a field), we have created one dummy team - you might want more. Then we assign events to the dummy team to cover those cases. So in your case, you'll want a team "Full Field Use," "Half 1 Use", "Half 2 Use," "Quarter 1 Use", and so on, perhaps. Any time a quarter field in half 1 is used for a practice, also create an event for "Full Field Use" and "Half 1 Use" at the full field location and half field same time. That way no one can also schedule something on those. Then also do the same for all 4 quarters and 2 halves if the full field is used. Yeah, that's a ton of extra work. But it would prevent you from accidentally stomping on your other events.

You can upload all the photos on your hidden Assets page (shown in that left bar) and then reference them with the <img> tag shown above. That's how I have used images I needed to upload in SiteBuilder.

Thank you @Kelsey Erwin. I have heard from multiple coaches that the below part, quoted from the help desk article I linked above, is definitely not happening. As a parent I certainly never get a reminder. Our coaches have been pestering people non-stop to RSVP and it's been only partially successful. Automated reminders would definitely help. I also heard from one coach (who is also an HQ admin in our org) that the 'Send Reminder' button didn't always get emails where they needed to go.

I will note this also seems to be an issue for people using SportsEngine Motion and Team Unify, as described here: So NBC Universal, your users really want a single button subscribe option that has extra data (Team Name, Location Name, possibly season/division info). They've been asking for it for months. It will make lots of people very happy. Please listen.

Have you tried a bug report through the 'Need Help' tab that appears on the side of any SportsEngine site? Click "Contact Us" and you'll be able to chat with the help desk. They can put the bug report into the development team. I saw something similar trying to click a link in the iCal feed provided by the mobile app.

Around the 15th of each month they publish a monthly release blog that gives some idea of what they are working on. Sadly the critical features you mention weren’t in July’s. My experience is also when they release a feature it’s often incredibly buggy - see showing assigned teams on the registration reports, which came out in August and doesn’t work reliably. https://news.intercom.com/sportsengine

I should clarify the ones eaten would be the 5 minute longer ones in the example above. The ones you want to keep are the 5 minute shorter ones. Those are visible to families.

So sorry you are having this happen. Maybe I can help you fix some of your problem. Our workaround is this: Manually add lost games (people aren't using the unhelpful microsite anyway - they use TeamCenter, the app, and the master calendar I manually created following instructions similar to what is posted below - maybe these would work for your team instead of the microsite) Set something slightly different about the newly added duplicate games - like 5 minutes shorter in time. Export all games. Figure out the IDs of the eaten games from the export. Ask the development team - via the "Need Help" button in HQ - to delete the eaten games so our export/microsite/conflict checking is cleaned up. I give them the list of IDs I got in the step before to delete so I don't have to describe the games. That's too complex. File a bug report against the whole problem - again.Would love if everyone else backs us up with the bug report part.

The help desk articles seem to indicate this functionality used to work, I assume with sports management. For example see here. However as a parent and admin I'm not seeing them for our season management teams and our coaches aren't seeing them either. It's really valuable for coaches to get RSVPs for things, and really helpful for families to get automated reminders. Please add this functionality back in. I realize there are workarounds with coaches sending notifications manually, but the coaches are busy people and it would be nice if the system would shoulder this workload. It would also be nice if the system send the RSVP summary to coaches AND told them if someone flipped their RSVP to no in the period after the summary. League Athletics notified coaches about no RSVPs.

We do this for our waitlisted registrants. Basically you create a smart group from your registration of all the people you will later need to invoice. We broke our smart groups up by the cost of the invoice because our different levels cost different amounts, but you may not need to. Then you go into your member directory, pick that group, and use the 'Send Invoice' function to send them an invoice. Here's the helpdesk article on how to do that. If you don't start with a registration creating the group might be a little more manual, or you can also invoice person by person. But the basic idea is there. Invoices are what you want. We typically invoice sale items, which allow our coupon codes to be used on invoices as well as regular registration fees. We just send the same sale item to the invoice we attach to our non-waitlist registrations. One thing I appreciate about HQ is that it sends automated reminders once the bill is past due, though you can also send your own custom reminders explaining to people why it costs to play sports.

If I reach out to the more helpful members of the HQ help desk team, I typically am told they will let the development team know of my request and they do tell me if other users have also asked for the same features. If I reach out via the "Feedback" button on Season Management - which I am told is the preferred way to reach out directly to the development team - I typically get no response. In general, except when reporting a specific bug in existing features, I have no way of knowing if they listen to my many extensive feature requests which accurately represent what large-ish youth sports leagues in our area need.

So helpful to have someone type all this out! When I did something very similar, I had to cobble it together via multiple other forum posts. They should pin this post for now! I would add a few requests: 1. Team pages should be added to the page automatically under a specialized page if set to anything but inactive, with season and division organizing them (we run 3 concurrent seasons at different levels with multiple divisions). 2. The page shouldn’t be an embedded code thing. It should be a real page styled to match the look and feel of your site not the look and feel of Season Management and TeamCenter. 3. The above would solve a problem we are having where we have to change team names (as our teams vote on their own names after rosters are set) in multiple places - season management and the public page. We really shouldn’t have to be adding iCal feeds at all - many sports league platforms offer a master calendar built in and it’s clear HQ could add this functionality because they have all the pieces.