freezinKT

7.0.14 is the latest version, right? They were going to fix a bug with chat display in this version, as described in this thread: Wonder if this is related to that fix?

Ah - do those even show up in your Schedule for your Season? We didn't use them (to the frustration of my scheduler, who is used to scheduling with recurring events in League Athletics and did not enjoy scheduling 500 practices by hand) because we didn't see them in the schedule. Recurring events have literally been on the roadmap since April.

Have you used the Feedback button in Season Management to report this as a bug? I've been told this is the fastest way to report bugs and Season Management has many of them. Why they took it out of BETA I don't know.

Is your son's basketball league by any chance on Season Management instead of Sports Management (you'd have to ask an HQ admin for the league)? Standings and many other app features are not available for Season Management, though we Season Management customers have been promised that they'll be fixed. Although I will say that mostly Season Management customers have reported on the forums that the buttons for the various features are gone, not that they are there and crashing. I saw a ton of weird interactions between Season Management and the app during our fall season. I was never sure which was the culprit, because Season Management has in general been as buggy as all get out.

Well they didn't create the teams. They rostered players to existing teams. So yes, it did create some confusion. As I said, it's not a huge issue for us.

So this is OBE now, as our season is over. However for future benefit, this is what happened. We created a season, division, and teams for our travel teams. We added only a single team head coach to each travel team so that person would receive schedule notifications. The head coaches of a few teams (not all) decided to check out this new app and invited all their players via the app. These players were not part of our system as our travel system does not use our regular platform to manage registration, tryouts, and rostering. It's just interesting that those people would be "members" from an app perspective but not in our system at all. Not a problem, just interesting.

Did you by any chance ask them why their developers haven't written a regular service/job to handle this sync? I understand that "eventual consistency" for data (syncs will eventually happen but things may be temporarily out of sync) is part of how the modern web is built, but that means within minutes typically, not "after a user clicks a button manually for us." They really expect a LOT of admins to use this system.

PPs, I would not be so quick to blame your league boards/administrators/webmasters. SE HQ sales people provide a lot of promises and make a lot of features sound more valuable then they actually are. I am a webmaster for my league and probably had it worse than most parents with 3 kids on 4 separate teams at once. I also got every single complaint from coaches and families either directly or forwarded to me, in order to pass them on to HQ. I was deeply, deeply aware of all the issues and felt horrible for our families (as I told the Help Desk regularly). I fully knew most of our coaches switched to other apps early to mid-season even though those apps didn't integrate directly with the schedule. If you read these forums you'll see they are full of webmasters and administrators begging HQ to make the website and app more usable for families.

Claim elsewhere in the forum from SE marketing has been very soon for iPhone and January for Android.

Many people have asked for team name and location name (not just address) to be included. Helpful for if you have multiple kids on multiple teams and multiple fields at a single address.

I have been assuming that, like with everything else they don’t want to do, they claim the responsibility lies with us to comply.

When you search for the team by name on the app does it show up? Could you refollow it from there? I can see but not follow private teams on the app so even if it's private that might help? Otherwise maybe try the feedback form in the app and see if the developers can hook something up in the database directly for you?

Have your families tried using the feedback in the app to send something to the developers? There's a form for reporting bugs and I got some responses from that occasionally, though not always. Embarrassing was also how we often described how HQ made our league look to the world during our fall season.

I had repeated crashes on iPhone. The old app gave me no problems, but the new "more reliable" app was quite buggy.

I asked the help desk and they removed it quickly for me - but that was in the days of a responsive, knowledgeable help desk (last summer feels so long ago!). If you have your account manager's email, they can probably do it as well. It's definitely something that can be removed and you cannot do it yourself.

Post here. Email your league’s account manager. Contact the help desk chat. Fill out the feedback form in the app (accessible from the menu). Basically try making as much noise as you can if you have a pressing bug. It may not escalate the fix to a priority, but it’s the best chance you have. Sometimes it does work.

This feature does not, to my knowledge, exist. You are the second person in a couple of days asking for it, however. @Marie Fitzgerald is an admin who might be interested in passing this one along.

I had to work with my account manager such that our gmail worked after the domain was set up. When you onboarded you should have been connected with the appropriate person. Typically I bring any specific concerns or very major concerns to my account manager. Once I sent that email it was literally under 2 hours and our email was working again.

It's been bad since about September, when they promoted their best person and became super short staffed. As far as I can tell they never properly trained up any new people they onboarded to provide support. Some of their old support people were fabulous. It's sad that hasn't continued.

We did it all manually this way: 1) A hidden item for waitlisted, yes or no. Defaulted to no. 2) No fees after waitlist at all - pay when you are unwaitlisted. This was done by charging the regular fee plus the late fee in an itemized invoice using sale items. Being rostered to a team required paying…but a person had to track that. 3) On the date of waitlist we flipped the hidden question from a default of no to a default of yes. This was a lot of work for my treasurer and registrar. I have only seen one league management system that had a waitlist by date out of many I looked at. Would be a good feature for all of them to add.

I just realized this is my bad - there was a September update.

Is this for SportsEngine HQ or SportsEngine Motion?

If you are willing to go on your browser on a computer and use TeamCenter, you should still be able to do this in a slow and hacky way. Grab the actual URLs of the iCal feed and put them in Google Calendar as web feeds. Making sure those Google calendar feeds then sync to an iPhone is complex but doable https://apple.stackexchange.com/questions/1855/can-i-get-my-iphone-to-see-the-other-calendars-from-google-apps-for-domains-ca. Not sure about DakBoard, as I've not used it. But yes, in general having to do so. much. work. using HQ and the SportsEngine app to do things that happen automatically or with a single click in other league management platforms is miserable.

Didn’t get an update in October for September and it’s about time for November’s for October. It’s nice for users who are waiting on bug fixes and new features to see signs of progress: https://help.sportsengine.com/en/collections/3296265-product-updates

I don’t remember the pagination issue when we rostered for fall, but since new bugs crop up I am unsurprised. The lack of DOB one was an issue for us that we simply worked around, but it annoyed my age division commissioners. They said they resolved a big about this in the August product update, so I was hoping it was fixed. I note the data you mentioned are “core profile data” and that may impact the data integrity issue? Overall the data integrity is my major complaint with this product. It underlies all other complaints and the fact that the bugs change but don’t disappear is disheartening. I assume you’ve sent all these via the feedback button? They say that’s the best way to reach the developers.