freezinKT
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Posts posted by freezinKT
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3 hours ago, JRWYH said:
Is there still no way to delete the entry? Making it inactive still shows them in the list when doing rostering > assign players.
Not sure about Sports Management, but in Season Management you can filter to remove inactive players. I get that complex filtering can be confusing unless you're used to that sort of thing (ex: a programmer or database developer), but it does technically work.
Maybe HQ could set it so inactive registrations are hidden by default from different views and you have to flip a switch to show them. That would solve this problem neatly.
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Here's what it would take for me to enjoy the Season Management part of this product:
In the admin view:
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Scheduler should work exactly like League Athletics. Actual quote from the sales guy at a competing product "As far as I can tell, pretty much everyone was happy with the League Athletics scheduler. I'm not sure what NBC thinks they are doing killing it."
- This means recurring events (for practices).
- This means conflict checking between events and events or events and games, not just games and games.
- This means when I mark an event as "cancelled" or "postponed" it disappears from families' iCal feeds. Only "scheduled," "completed," and "in progress" should show up.
- This means blackout dates for fields on a field-by-field basis. This also means hours on a field-by-field basis. I sometimes have 3-4 fields at a given location with different hours permitted to me. I should be able to set this.
- The conflict checker needs to respect blackout dates and hours. There should be a visual indicator in the add event/add game view when you try to add something at a conflicting time (League Athletics used grey for non-available hours and red for conflict in the hours slot itself).
- Conflict checking should occur across seasons if the dates overlap. That way I can run our year-round teams in one "season" and our fall and spring teams in another "season" without worrying about double-booking a location.
- The "Sync Changes" button needs to die. Changes just get pushed to the website via code...that's the way the web works.
- Data integrity matters. I shouldn't have to wait minutes for "eventual consistency" in the data. If a coach publishes a score, the standings should update in near-real time. It shouldn't take forever or require me to re-score the game.
On the web:
- When a division in a season has active (private or public) teams in it, then a part of your site - "Current Teams" or "Team Center" or something should auto-populate with that season, division, and the teams. The team pages if public should show a roster.
- There should be an option for making a team to have a private roster but public events and standings. This would affect the page, not the app (app I assume would have the same features).
- That division should show standings for the division, if enabled; stats, if enabled.
- Any team that is set to the right setting (whether private roster or not) should automatically have events and games on a master calendar that is actually your Calendar webpage set up by HQ. That means everyone can see the master calendar with no work from the webmaster.
- When a division/season no longer has active teams, the Team Center/Current Teams page doesn't show them any more.
For coaches/families:
- Coaches need to be able to email their team the way that groups for teams worked under Sports Management
- RSVP reminders need to come back! My coaches hated not having this feature automatically and the manual reminders didn't always work. My bug reports on this were repeatedly ignored.
- Adding guardians/emails needs to consistently work. We had issues where coaches removed their own team admin permissions merely by adding their spouses as guardians to their kids (or teen kids as "guardians" for themselves). Why? How? And issues where adding guardians didn't always "take." And issues where coaches couldn't access contact information for a family to text them when that family had never downloaded the app. Basically team communication if anyone tried to use this system was a wreck.
- All app features need to come back for Season Management.
Basically it should just be League Athletics with a modern look and feel. If they did that, without all the bugs, they'd have a solid product. And they need to make sure the things people who used Sports Management relied on still work. I've told them all this repeatedly. For the sake of anyone who is actually sticking around I hope they do it and stop introducing new bugs every time they make a change.
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Scheduler should work exactly like League Athletics. Actual quote from the sales guy at a competing product "As far as I can tell, pretty much everyone was happy with the League Athletics scheduler. I'm not sure what NBC thinks they are doing killing it."
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13 hours ago, Dustin K said:
I truly wish I wasn’t one of the first to download the new app. I wouldn’t have downloaded it if I would have known about the schedule list no longer an option. This is a deal breaker and has become one of the hardest to read. You go from a single click and scroll to a click, click, click, click, etc! What were they thinking!! Obviously their testers don’t use it as they would have never made this change. On a positive note though, it does have a nicer appearance.
I don't know that they have testers. If so, would all of us on BETA season management had to have paid to use a feature-lite, completely bug-ridden product for months on end while they broke new things with every release? I think not. Same with this app.
A few people who have actually ever managed a league before using their software before they release it would be a very welcome change.
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I would dearly love to be able to pass parameters to the microsite. For example now that our first HQ season is ending, I want to create an "archive" page with old seasons linked. However I'd like to default the view to either "Season Start" or "In the Past" so those microsites don't auto-display as "You have nothing scheduled!"
In addition we have division-level pages. I'd love to be able to have a microsite on each season page filtered to just that division. Right now, however, there are neither division level microsites nor a way to pass in filters to the microsite.
As usual my real wish is that we didn't have microsites at all, but a true "Team Center" like Sports Management on HQ, League Athletics, Sports Connect, Crossbar, Team Sideline, and all the rest that shows pages that look like our regular webpage and include all the things the microsite includes (standings, scores, schedules, rosters, team information) integrated with our master calendar. But since they haven't given any indication of doing that, the above would be nice.
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@Angela Muellerwhile I'm sure there are organizations out there that will appreciate various integrations, League Athletics offered basically *all* of the things these various integrations offer...with built in cost. Now what I'm seeing is I can pay for Avario or Diamond Scheduler in order to make SportsEngine HQ have even close to what I used to have with League Athletics - and not nearly as neatly integrated with my site. On my old League Athletics site I can easily flip through prior teams and seasons and a decade of master schedules in a way that was fully integrated for users and admins. I can sign up for a paid MailChimp account in order to manage an email list the size of what I used to do with League Athletics (which was competely unconstrained in size or number of emails per month, unlike most email list systems). Yes, GameChanger and player evals weren't built in to League Athletics, so great I guess. But it's incredibly disheartening to realize that SportsEngine HQ's solution to offering features I expect is, "OK, go pay someone else more and some day we might integrate with them." We're a non-profit who tries to not charge families an excessive amount of money to play our sport. We don't exist to make NBCUniversal money.
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Just now, Felzani, Matthew said:
Feels like someone added logic to use local time and compare it to whatever time is there on the server without any kind of conversion to UTC. If you're in CA it's 2:00pm, but if the server is in NY then it's 5:00pm there. So the app on the phone in CA thinks it's futuristic. Just a theory from a one-time developer. If it's more than a few hours in advance then probably not the issue, though.
My guess (as a developer) is that they convert to UTC at one point, then forget to convert back later. It definitely feels like a time conversion bug of some sort!
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1 hour ago, riseatl said:
Someone will have to manually "sync" the settings then it will update the microsite its not automatic anymore
Yes, this. But be careful. There are times when a score inputted by coaches doesn't "count" for standings purposes (I assume somewhere in the code something barfs and the standings don't get recalculated). I've been going through as an admin daily and checking all of our games to look for new ones and make sure the standings reflect them. I've also, of course, reported the bugs that seem to contribute to this as I've seen them.
The "sync" button for the microsite and the lack of team pages being created automatically when teams are moved from inactive are really annoying. I push that button multiple times daily.
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3 minutes ago, Laura N said:
Reupping because I still have the same issue.
I found a solution - but it's annoying.
- Go back and edit the location or locations causing this bug (in our case it was just one location). Make a small tweak and save, make a tweak back and save again to make sure it really changes.
- Re-do every.single.event or game with that location so that they grab the copy of the fixed location since changes don't propegate through HQ's database.
- Voila - fixed...after potentially hours of work.
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2 minutes ago, Laura N said:
Our season is about to start... any work on bringing back standings in app?
Interestingly this one is not on the roadmap. @Marie Fitzgeralddo you know if this is planned? I know emailing from the app is, but the standings would be valuable too. Since the season microsite doesn't wrap team names in the standings view (which is highly annoying), it is nearly impossible to see standings on a mobile phone (even turning the phone sideways). I tried to show one of our families the standings a few weeks ago and couldn't.
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17 minutes ago, Felzani, Matthew said:
I mean, it's not even close. As dated as LA's design was it was a site built for League management and it did it really really well.
And while I don't have first-hand knowledge of some of the areas since we're still in our first Registration period, it seems like we're only in for frustration ahead as we try to construct a Season/Teams.
My commissioners actually liked the team construction/rostering functionality pretty well. I heard generally good feedback from them on that.
Unfortunately as a webmaster you have to follow the workaround to make team pages and a master calendar, and if you have a large number of divisions and teams that's a lot of work:
The issues appear with scheduling, scoring, standings, and stats - all things League Athletics did so incredibly well.
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52 minutes ago, Felzani, Matthew said:
We only came onto SE in the past month or so, but are already looking for a new platform for the Spring. Many of the Leagues nearby who had to switch from LA are in the same boat, that they are thinking SE isn't a good fit for a league management.
I've done a pretty extensive market survey of options at this point and I'm convinced NBCUniversal is making a pretty big mistake sun-setting League Athletics without pulling all of it's functionality forward. Major, large competitors to League Athletics/SportsEngine HQ admit that the scheduling functionality in League Athletics "did just about what everyone wanted it to." Literally multiple sales guys have admitted that to me.
I've used demo sites for a variety of other league administration platforms and none of them come close to what League Athletics had, though most of them aren't buggy at least. It's really sad.
Not sure if Diamond Scheduler, which HQ plans to integrate with, will offer comparable functionality. Even if it does, Diamond Scheduler would be an extra cost. League Athletics was incredibly affordable.
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I don't believe this has been released yet, but it is on the roadmap. @Marie Fitzgerald is there an ETA for this functionality?
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46 minutes ago, riseatl said:
Our standings seem to have nosedived for one of our seasons. Record is incorrect even though scored all games manually (I've stopped using the app to do it for now) Teams missing games or games getting added to teams that shouldnt have any. And we have playoffs coming up, this affects the intergrity of our league as it seems like we're cheating customers
The bolded is what I keep trying to communicate to HQ’s help desk and via the feedback and that they keep ignoring. My families and athletes don’t blame HQ for issues, they blame us for picking a bad platform or think we did something (or coaches blame themselves for doing something wrong!). Meanwhile we HQ admins can’t fix a thing and our coaches certainly aren’t responsible. It’s really hard as the admin.
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Our scheduler seems to be able to change games ok, though we had many many issues until about a month ago. We mark all games we need to move as Postponed, then change the time or whatever.
I believe Firefox and Chrome are HQ’s officially supported browsers. Are you using one of those?
We are still having issues with scores and standings being incorrect almost every day, so I am not surprised to hear other issues still exist. The unreliable nature of the standings is what freaks me out the most.
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To switch to Season Management I believe you contact your account manager. Same with getting the quickest response on a time-sensitive bug like this.
I would carefully read this forum before determining that Season Management is right for your organization.
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1 hour ago, Jenn said:
Have you figured out how to rsvp? I have a few people on the new update but most of the team is on the old one. All the ones who are on the new update there’s no spot to rsvp.
I think there is a spot, but I've been doing it via Team Center or the My Sports Engine account on a computer because I find that easier. That still at least shows a list view.
Our RSVP issues appear to have resolved. I think they were bugs with interactions between the app and Season Management.
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19 minutes ago, Ryan Chapel said:
I've updated to the newest version of the app on my iPhone 14 Pro running iOS 16.6.1 and I will view the chat of my team and scroll all the way down to the bottom, but when I go back or quit the app the chat notifications still appear. Very frustrating. I don't remember this happening before the latest update.
It might not matter, but just FYI I have 3 current teams in my app and switching between them regularly.
Do any of those chat timestamps occur in the future by any chance? I have reported a bug to the app developers with a screenshot showing that some of our chat messagess - it often seems to be from our teams' coaches for some reason - appear with a future timestamp. The notification won't go away until actual time where I am has caught up to whenever the future is. I think for me in the chats that are wrong are typically 4 hours in the future from whenever they are sent. Of course notifications may occur well after chats are sent, so sometimes the notification only shows for 3 hours or less.
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33 minutes ago, Chris C said:
RSvP seems to show the other teams RSVP and not my own, I just wish it would work properly
looks like the latest update fixed this
Thanks for the tip. I updated and it is fixed.
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Saw another, even weirder version of this today. A coach entered a score that the system ate, flipping it to blank and the game to "In Progress." I switched the game back to "Completed" in the Schedule view and the score showed up - flipped, with the wrong winner. Unfortunately a game between the same two teams in the future of our season also showed up as scored, with the correct score for the old game and the future game "In Progress." I had to work with the coaches to figure out which was the correct score, but when the home team tried to fix it, the fix didn't stick just as was described above. Instead I had to manually go score the game in Season Management to get the standings correct.
Does anyone have a set of steps for their coaches to score on the app to work around the system's tendency to mess up scores? I'd prefer not to have to try and make time to track accurate standings across divisions, making sure no game scores get eaten or changed automagically.
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9 hours ago, Kenton - Medfield Soccer said:
Hey SE team! I'm the techie guy for our town youth soccer program. Our user population is approximately 1,000, and I'm getting inquiries/complaints about the IOS update (expect similar themes with forthcoming Android update). Here's an example:
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The new calendar set up reminds me of google calendar but the list format they had before was so much more efficient for looking at whole season's schedule and rsvp-ing.
I have 6 sports engine sports teams running right now so it's a pain in the butt!!
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Hope this feedback is helpful!
Cheers,
Kenton
FYI, they will hopefully bring list view back.
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Pushed some scores to my microsite this afternoon, went to check them out and saw the new microsite view. It shows events!
It's a little non-intuitive to go to the past, but it has an infinite scroll of the current things, which is nice. I still firmly believe they need to integrate the team views with the regular site - calendar on your actual calendar, team pages populated automatically (none of this "Copy a template, enable the copy, use it, unlink it, and make 3 changes 40 times if you have 40 teams" nonsense), but this is not nothing.
Unfortunately the update broke the team view (and now I have to change my text for all my teams). It shows practices and the ONE closest upcoming game only, as opposed to all the games. That's SportsEngine HQ for you, I guess. Can never get an update without new bugs being added.
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22 hours ago, dobrecht said:
The last I talked with one of the reps about this he said that Events won't show up until they do their next system update. Games will show up currently but not events.
Did this maybe refer to the microsite? Looks like OP's issue was with the Season -> Schedule view.
The microsite is showing events as of this afternoon. I went to push a score/standings update and saw it. It's still got bugs, but that is apparently what happens with season management.
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More information plus another way of getting feed URLs can be found in this extensive guide
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21 minutes ago, KatieDeutschNelson said:
@freezinKT - thank you! Can you validate these are the correct instructions?
1- creating the iCal URL - here is an example of one of mine - http://ical.sportsengine.com/v3/calendar/ical?team_ids=64a4bc16a999c814a19f9f2b
Question - are your iCal feeds valid if you click on them alone? I'm getting an error.
2- going into HQ > website settings, and adding an iCal feed, making sure it's tagged with the appropriate team.
3- on individual team pages, adding an event aggregator.
4- edit the event aggregator and add an iCal feed.
When I follow these steps above, it tells me the iCal URL is invalid, so I must have an error in the code. Perhaps they changed the code?
All my team IDs have dashes in them. They are much longer than that. Are you sure you grabbed everything after ‘https://teams.sportngin.com/teams/’ exactly as written in the TeamCenter URL? When I click a valid feed it tries to add it to my calendar (phone or desktop email client).
Also for each event aggregator I don’t have to add the feed. Since it is tagged to that page and the page has events enabled in the page options, it just shows up.
How to delete an individual registration
in Registration
Posted
It’s just you. Same with changing columns on the member report and a few other things. It sometimes is even just you only on one device.