freezinKT
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Posts posted by freezinKT
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2 hours ago, dobrecht said:
The last I talked with one of the reps about this he said that Events won't show up until they do their next system update. Games will show up currently but not events.
Huh? So if I add a new practice (ours out in already), I won’t see it?!
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52 minutes ago, KatieDeutschNelson said:
What specifically did you use as the iCal feed URL from HQ? I.e. - where did you pull the URL from? I see how to set these iCal feeds up, but when I try and put them into the events aggregator getting an error message.
This was painstaking, but I pulled up every team’s TeamCenter from the Season Management -> Teams view. The end of that URL is the team ID. Then I filled that in at the end of
http://ical.sportsengine.com/v3/calendar/ical?team_ids= So you do that for each team, one by one. And that gives you their individual iCal feed.
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7 hours ago, frankfortgladiatorwrestlin said:
how will we be notified that the email option will be available on the app? I was not aware of a new app update until I came on here. I had to delete the old app and reload it today.
I thought emailing teams was on either app for Sports Management and only broken for beta Season Management. Is this wrong?
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7 hours ago, frankfortgladiatorwrestlin said:
Is there no longer a way to email a team from the app? I know it was an option last year but no longer see it this year.
Are you on Season Management? They broke many app features for Season Management. Email and standings in the app are most notable.
Bringing it back is on the Season Management roadmap, though there is no ETA: https://www.sportsengine.com/club-admin/hq/upcoming-season-mgt-releases
As a workaround you can email your team from the TeamCenter. Not great, but that’s what we told our coaches to do.
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You are definitely not alone. We have an entire thread devoted to scheduling issues with this tool.
There are various other discussions in the Season Management sub-forum that may be useful to you as well.
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On 9/30/2023 at 9:13 PM, riseatl said:
I totally agree, Standings and emailing from the app are paramount, as well as the list view. I've debated posting the microsite link in the chat feature for out teams. So at least they can just go to the chat and click the link to see standings. But that is still not ideal
I just tried to show a dad in our league the microsite standings yesterday. Only I couldn't. Because the team names cover the actual table values on a phone. The names don't text wrap and it looks so awful.
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Seems to be some consensus building around the schedule list view being valuable:
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21 minutes ago, Jon Kuznicki said:
I really appreciate all of this and agree with all of the suggested improvements. There is one other thing that drives me crazy. The master calendar view shows the address of the location. For the purposes of our organization, the field / location name is more meaningful to the people using the calendar.
YES! League Athletics had both. I have meant to play around with adding the location name to the address, but I haven't checked yet if that will mess up Map integration. Plus it will make the app redundant.
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2 hours ago, kmarshall2k said:
Also completely frustrated with support... I am a new-ish customer, and this is only my second season using Sports Engine. Right now, during the start of our Travel Season, I don't have a master schedule through Season Management so instead of adding new teams to the master schedule I have to create duplicate events. I wasted an entire day trying to go through the help chat only to wait hours for a generic reply essentially starting over. Honestly, this thread has provided me more relief than anything. Don't worry - their billing still works so they can take a cut of all of the transactions we produce.
Are you looking for a public master schedule? There’s a way to do that documented in a thread on this forum, but I will warn you it takes a fair bit of work. For our 40 teams it probably took about 1.5 hours just to get the schedule part. The team pages took additional time.
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For one of my childrens' upcoming games, I cannot even load the game in the app to RSVP. For another game I got an urgent mass text from the coach begging for RSVPs via text since no RSVPs are saving in the system so the coach had no idea who was attending a game.
Not sure if this is the most recent Season Management update, the most recent app update, or both. I am beyond frustrated. We can't schedule reliably. We can't score reliably. We can't RSVP reliably. Nothing. Works.
If anyone has any, and I do mean any workarounds I can share with my almost 30 teams playing games this weekend, please let me know. Right now it's "send an email or a text via traditional means and absolutely don't use HQ for anything."
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1 hour ago, Marie Fitzgerald said:
What do you mean by not enabled? Want to make sure I understand your question before digging in too deep!
According to the answer I got today from the Help Desk, the templates cannot be used out-of-the-box. They have to be cloned and enabled in order to be used. Maybe it's always been this way and I'm just newish to HQ, but it was non-intuitive to me that the templates were there but not usable.
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Under Website -> Website Tools -> Templates there is a tab labeled "Season Management Templates." There are 3 that look interesting, "!Team Page Season Management 1" and then 2 and 3.
Only if I go to create a general page, none of those templates show up as options. I was able to copy the one I liked best, modify it, and enable it. But is that really the intended way to use these templates? Or is there something I am missing?
I think these are the "Team Page Templates" promised on the new Upcoming Season Management Releases page, but nobody at the help desk can tell me how to use them and I haven't found any relevant walk-throughs or help articles. Has anyone else figured it out?
We already have pages created painstakingly using a technique similar to the one described elsewhere on the site, but I won't argue that a template makes it a little easier. Of course having HQ automatically do it for any team not marked "Inactive" would be even better...
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Can definitely confirm reliability is now a worse problem. I now cannot RSVP for at least 1 game in the app. The game was added today, I think via Season Management (not the app, and definitely not Sports Management). Never had that problem before. I had to use TeamCenter to RSVP.
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24 minutes ago, Marie Fitzgerald said:
We would love to learn about what the best format is to share Roadmap items, however, we do have a list of items coming to Season Management in short order. https://www.sportsengine.com/club-admin/hq/upcoming-season-mgt-releases
I have a question about the team page templates- they look nice, but they aren’t enabled as far as I can see. I copied one and enabled it myself and now I can use it, but is there something I am missing? The help desk could not answer this.
We definitely look forward to the to-be-released features, as well as the ability to keep rosters private.
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1 hour ago, Gary Medina said:
Hi,
Our couch recently contacted me about building out a new website. I am currently exploring the scope of the job and was also very excited to find the API. Can you please provide a contact email for the API approval process? I was wondering if anyone has created a Postman Collection already also?
Thanks,
GaryOnce you get API access, there's an entire forum they spun up recently to discuss: https://community.sportsengine.com/forum/55-api-integrations/
Would love to see it more active.
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For what it's worth:
1) The webpage promises greater reliability. The old app never crashed for me (though it had other bugs). The new app promptly crashed twice last night as I was attempting to open it to track down an issue with one of my teams' schedules.
2) As stated elsewhere, the list interface for scheduling is much simpler than the calendar interface. On the list interface I could see an arbitrary number of days of schedules for the 4 teams I am currently a parent for in one scroll. With the calendar it's click...click...click...click and within those clicks occasional scrolling. The information is hidden behind extra steps. Please make a list interface the default, with an option for the calendar if some people truly like it.
3) A bug I have reported before still lingers. A chat doesn't always generate notifications immediately on iPhone. Yesterday after downloading the app I got a notification 7 minutes after a message was sent. That's better than the half a day I've seen before, but still not as good as Google Hangouts or any text message app.
4) Multiple coaches in our org have asked for the option for chat to send text notifications to families who opt into that. Is that potentially on the road map?
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11 hours ago, freezinKT said:
Until my scheduler fixes ours my personal calendar is a mess of dupes. I think across the system we have 20 to track down.
All cleaned up! Our microsite actually looks normal now. That's a step in the right direction.
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6 hours ago, Rich Woytowich said:
This software use to integrate with sportsengine when games are created it would port to referee scheduler to assign umpires etc.
Are you on Sports Management or Season Management?
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12 minutes ago, riseatl said:
Glad you said something, just saw mine and was able to delete. I think the message is finally getting through fingers crossed!!!
Until my scheduler fixes ours my personal calendar is a mess of dupes. I think across the system we have 20 to track down.
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31 minutes ago, Sarah Brown said:
Hello,
Is there anyway we can get game/event reminders in the mobile app? I want it to send out a reminder 45 minutes before a game or a day before a game.
Thanks,
It’s supposed to send them 48 hours before, but it doesn’t seem to work for at least the league my family is in (on Seasons Management).
Team Admins can manually send them in the app. Click on the event or game then RSVPs. There’s a button that says “Send RSVP Reminder.” It will send immediately. You can’t schedule it.
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1 hour ago, CH15 said:
The new app looks nice, but I was hoping for new functionality. One thing that is worse is the schedule. Hmaving to click in to each day to see what you have scheduled is way worse than a list of all events in order. Perhaps some people prefer the calendar view, but at a minimum it should be an option to view it how you used to have it, and how it is now. For me, it's worse. u
I agree that the schedule is FAR less usable. Comparing to a leading competing app that our coaches love, that other app also has a list view. The list view is great for our family that has 4 teams right now. The calendar view not so much.
I just want standings for Season Management BETA in the app, and emailing the team from the app, like Sports Management had.
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Our disappeared games are back! This will be great...soon, because we can clean up our microsite. After we do the work of deleting the duplicates. The direct hit conflicts aren't showing up in TeamCenter, app, and iCal feed, which is good. But some extra games that were created when changes were made are now showing up on the schedule, which is a pain because they aren't real.
But still - progress! Hopefully the games showing up is part of the step to the data integrity issues going away.
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5 hours ago, Ryan George said:
Does anyone else have any tips or suggestions?
Have you reached out to your account manager or the help desk?
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2 hours ago, HPBAadmin said:
I have used the "Feedback" button many times in hopes that it may get me closer to resolution on the issues we have experienced. Unfortunately, I have not heard or seen anything from clicking it.
I just got an email in response to my most recent feedback. There was no ticket attached (which is what I asked for), but there were amorphous promises of fixes to “several bugs.”
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Schedule through Season Managment
in General Discussion
Posted
This must not affect all users. I just added a test event to the end of our season and it showed up. Maybe there's some special case causing it?