freezinKT
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Posts posted by freezinKT
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I went to Competition -> Season Management to look at something. I expected to see two prior (currently inactive) seasons: 2023 Summer and 2023 Fall, the seasons we have since starting HQ. Only...they aren't there. It says I have no seasons. I see that the UX has changed somewhat - there are filters for upcoming and active and there is a search bar. But even with no search and no filters selected, I see nothing.
Anyone else lose old seasons? Or hear from the Help Desk what happened? We use this data regularly when planning our next season.
My prior season microsites still have data, so I'm hopeful this is just a display fluke?
Also when I went to report this I couldn't access the "Feedback" button, because I couldn't get into the season itself, which means no more direct line to the developers.
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7.0.14 is the latest version, right?
They were going to fix a bug with chat display in this version, as described in this thread:
Wonder if this is related to that fix?
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2 hours ago, Jon Kuznicki said:
Just to provide an update on this. I was able to get in contact with support and it was determined that the problem with events not showing up is related to creating the events as "recurring" in the App or Team Center. The development team is working on a fix and hope to have this updated soon (sounded like within the next couple of weeks)
Ah - do those even show up in your Schedule for your Season? We didn't use them (to the frustration of my scheduler, who is used to scheduling with recurring events in League Athletics and did not enjoy scheduling 500 practices by hand) because we didn't see them in the schedule.
Recurring events have literally been on the roadmap since April.
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Have you used the Feedback button in Season Management to report this as a bug? I've been told this is the fastest way to report bugs and Season Management has many of them. Why they took it out of BETA I don't know.
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18 minutes ago, SMD said:
One more thing in addition to my above post that's less of a problem but worth noting...
Clicking on "Standings" for my daughter's team (I'm just the guardian, not the coach) it shows the standings and looks great...but when I click on my son's basketball team (same league BTW...and I'm the coach/admin) and then click on Standings it says "Unable to Load Standings - Team standings data for the current season was unable to be loaded"
Strange that a lot of these issues (crashing and loading errors on Android for this team only) are with my son's basketball team and not the other "teams" I have in my account. Thoughts?
Is your son's basketball league by any chance on Season Management instead of Sports Management (you'd have to ask an HQ admin for the league)? Standings and many other app features are not available for Season Management, though we Season Management customers have been promised that they'll be fixed. Although I will say that mostly Season Management customers have reported on the forums that the buttons for the various features are gone, not that they are there and crashing.
I saw a ton of weird interactions between Season Management and the app during our fall season. I was never sure which was the culprit, because Season Management has in general been as buggy as all get out.
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47 minutes ago, Marie Fitzgerald said:
Within the app, we allow coaches to create a team for free without needing to be connected to an organization and their HQ account. We did this to lower the barrier to entry for teams who need a solution but are not part of an organization that uses SportsEngine HQ at their organization level.
However, in your case, this caused some confusion. Essentially, the free teams your coaches created have no connection to your organization because you did not roster those athletes to those teams. They were added just by their email address and name on the free version of the mobile app.
Well they didn't create the teams. They rostered players to existing teams. So yes, it did create some confusion. As I said, it's not a huge issue for us.
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14 minutes ago, Marie Fitzgerald said:
I am wondering if they created teams on their own vs connecting to the teams that you scheduled within Season Management.
To help me better understand what might be going on, do you roster those teams that you are scheduling in Season Management for your travel team?
So this is OBE now, as our season is over. However for future benefit, this is what happened.
- We created a season, division, and teams for our travel teams.
- We added only a single team head coach to each travel team so that person would receive schedule notifications.
- The head coaches of a few teams (not all) decided to check out this new app and invited all their players via the app. These players were not part of our system as our travel system does not use our regular platform to manage registration, tryouts, and rostering.
It's just interesting that those people would be "members" from an app perspective but not in our system at all. Not a problem, just interesting.
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2 hours ago, Felzani, Matthew said:
If others get here one tip I got from the Support folks is that the data inconsistencies between the Season and the Registration can be because the data somehow got out-of-sync.
I'm not sure the below advice will work in all situations, but if you: Navigate to the Member Directory and then hit the Filter button, then the second downward chevron you might see some items in italics (keeping the 'Registration' Filter active). If you click on those it should kick off the sync step. That fixed my Data Display issues from my original post, but not the Pagination one.
Did you by any chance ask them why their developers haven't written a regular service/job to handle this sync? I understand that "eventual consistency" for data (syncs will eventually happen but things may be temporarily out of sync) is part of how the modern web is built, but that means within minutes typically, not "after a user clicks a button manually for us."
They really expect a LOT of admins to use this system.
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PPs, I would not be so quick to blame your league boards/administrators/webmasters. SE HQ sales people provide a lot of promises and make a lot of features sound more valuable then they actually are.
I am a webmaster for my league and probably had it worse than most parents with 3 kids on 4 separate teams at once. I also got every single complaint from coaches and families either directly or forwarded to me, in order to pass them on to HQ. I was deeply, deeply aware of all the issues and felt horrible for our families (as I told the Help Desk regularly). I fully knew most of our coaches switched to other apps early to mid-season even though those apps didn't integrate directly with the schedule.
If you read these forums you'll see they are full of webmasters and administrators begging HQ to make the website and app more usable for families.
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4 hours ago, RGB22 said:
When will the list view be back? SE charges plenty of money to teams/ organizations to use. The schedule that replaced the list view is a giant step backward. If not resolved this season we will look elsewhere next season. Huge disappointment.
Claim elsewhere in the forum from SE marketing has been very soon for iPhone and January for Android.
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26 minutes ago, Marie Fitzgerald said:
Thanks for tagging me in - I have passed this along to our Product team as a potential feature enhancement.
Is there anything else regarding iCals that might be helpful or improve the experience that is not in place today?
Many people have asked for team name and location name (not just address) to be included. Helpful for if you have multiple kids on multiple teams and multiple fields at a single address.
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26 minutes ago, Felzani, Matthew said:
Is the absence of an "Unsubscribe" link compliant with the CAN-SPAM Act? If not doesn't that open SportsEngine / Leagues up to fines:
https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business ?
An excerpt from the site:
I have been assuming that, like with everything else they don’t want to do, they claim the responsibility lies with us to comply.
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When you search for the team by name on the app does it show up? Could you refollow it from there? I can see but not follow private teams on the app so even if it's private that might help?
Otherwise maybe try the feedback form in the app and see if the developers can hook something up in the database directly for you?
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47 minutes ago, SMD said:
Marie - Do you know when? New winter season is starting and this calendar view is a real pain on iOS. Or can we roll back to the old app somehow?
Also, on Android phones the app crashes. All families using android reporting the same issues. I have an Android and iOS phone and I can confirm that on Android only, there's an error when you go to the TEAMS icon that says "Error fetching your teams" and then if you click on our SPECIFIC team in the chat section on an android phone, it crashes the whole app. Every parent with an android phone has the same issues.
Any timetable for fixes? Or should we move to a different app. This is embarrassing to have our families all on an app that crashes like this or has a calendar view that is so NOT user-friendly.
Have your families tried using the feedback in the app to send something to the developers? There's a form for reporting bugs and I got some responses from that occasionally, though not always.
Embarrassing was also how we often described how HQ made our league look to the world during our fall season.
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I had repeated crashes on iPhone. The old app gave me no problems, but the new "more reliable" app was quite buggy.
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I asked the help desk and they removed it quickly for me - but that was in the days of a responsive, knowledgeable help desk (last summer feels so long ago!). If you have your account manager's email, they can probably do it as well. It's definitely something that can be removed and you cannot do it yourself.
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1 hour ago, Linn Buchanan said:
I have a bunch of parents who have the new app and CANNOT read details of the game when we put the info in the description area of an event or game. THIS IS COMPLETELY UNACCEPTABLE! How do we get this fixed?
Post here. Email your league’s account manager. Contact the help desk chat. Fill out the feedback form in the app (accessible from the menu). Basically try making as much noise as you can if you have a pressing bug. It may not escalate the fix to a priority, but it’s the best chance you have. Sometimes it does work.
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This feature does not, to my knowledge, exist. You are the second person in a couple of days asking for it, however. @Marie Fitzgerald is an admin who might be interested in passing this one along.
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I had to work with my account manager such that our gmail worked after the domain was set up. When you onboarded you should have been connected with the appropriate person. Typically I bring any specific concerns or very major concerns to my account manager.
Once I sent that email it was literally under 2 hours and our email was working again.
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11 minutes ago, JasonWilsonVTX said:
I opened a live chat early at 8:25 CST yesterday. Did not get a reply until 3:11pm, and it was only a reply restating my question. No response after that.
It's been bad since about September, when they promoted their best person and became super short staffed. As far as I can tell they never properly trained up any new people they onboarded to provide support.
Some of their old support people were fabulous. It's sad that hasn't continued.
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1 hour ago, SnackShackLady said:
I've seen some posts on this topic but no clear answers. Here we go:
- I set up a regular registration sale item and a discount code for early registration. Is there any way to add a late registration fee to regular registration? My backup is to manually switch the sale item to late registration on the date specified.
- Is there a way to set up a wait list by date? We don't limit the number of players per division so using the "limit quantity" method only works if we manually input that at the end of regular registration (based on how many we have registered). It would be nice if we could do it by date.
We did it all manually this way:
1) A hidden item for waitlisted, yes or no. Defaulted to no.
2) No fees after waitlist at all - pay when you are unwaitlisted. This was done by charging the regular fee plus the late fee in an itemized invoice using sale items. Being rostered to a team required paying…but a person had to track that.3) On the date of waitlist we flipped the hidden question from a default of no to a default of yes.
This was a lot of work for my treasurer and registrar.
I have only seen one league management system that had a waitlist by date out of many I looked at. Would be a good feature for all of them to add.
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8 hours ago, freezinKT said:
Didn’t get an update in October for September and it’s about time for November’s for October. It’s nice for users who are waiting on bug fixes and new features to see signs of progress:
https://help.sportsengine.com/en/collections/3296265-product-updates
I just realized this is my bad - there was a September update.
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Is this for SportsEngine HQ or SportsEngine Motion?
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26 minutes ago, WyldRyd said:
Now they have removed the ability to do the work around. Just went in through the app on my phone and went into the individual teams and grabbed the calendar link and they made the link the same for all calendars so now I can't even do the workaround... SportsEngine why would you remove the ability to do something that clearly multiple people want, myself included!!!!!! I was bummed as we just got our DakBoard up and running and now it won't be able to show our family who has practices and games and where because everything is the same feaking color. You said you talked about this on your RoadMap in July and it is now November and it seems the only thing that you have done is removed the workaround ability to have separate calendars. I don't know what kind of sprints & product development workflows you are using but someone is dropping the ball on this one!! PLEASE either provide this ability or go back and allow the workaround for us who are willing to do the extra work for different calendars. I still can't believe that you removed a work around when you have acknowledged on this forum that it has been talked about and then multiple treads in this forum asking for it... Make organizations want to keep using your app instead of giving us reasons for the association boards to look for other alternatives!
If you are willing to go on your browser on a computer and use TeamCenter, you should still be able to do this in a slow and hacky way. Grab the actual URLs of the iCal feed and put them in Google Calendar as web feeds.
Making sure those Google calendar feeds then sync to an iPhone is complex but doable https://apple.stackexchange.com/questions/1855/can-i-get-my-iphone-to-see-the-other-calendars-from-google-apps-for-domains-ca. Not sure about DakBoard, as I've not used it.
But yes, in general having to do so. much. work. using HQ and the SportsEngine app to do things that happen automatically or with a single click in other league management platforms is miserable.
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Prior Seasons are Gone
in Season Management
Posted
The Past Seasons tab appeared sometime after I reached out to the help desk and posted this comment. It was just "Seasons" and "Locations." Possible I had something cached and it was always there in the code (the joys of modern web development), or possible they released a patch after I brought it up.
I am glad they added the ability to manually archive a season. Even with the hiccup these are features teams will need.