freezinKT
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Posts posted by freezinKT
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6 hours ago, Hank said:
How do I edit the previous season's (Baseball Summer 2023) to the new season (2024). It says a game has not been played for 3 months. Create a new season. I created the new season. How do I get the team pages to move to 2024? I just want to edit them. Most rosters, etc are pretty much the same.
By team pages do you mean the team microsites? Or the internal actual teams in season management? Or do you mean public facing pages that you created or something under Sports Management?
You can't migrate Sports Management teams to Season Management. I've seen some really awkward looking league sites around where people on Sports Management left up old seasons because they didn't know what to do with Season Management and basically ended up showing nothing to non-logged-in users.
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Either you can or you ask your coach talk to the website administrator for the lacrosse league. That person has a "Need Help" button on their account to start a chat with HQ's help desk.
Worse comes to worse and the HQ help desk doesn't respond, the admin can follow these steps to register your daughter and then set you as her guardian:
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4 hours ago, Felzani, Matthew said:
Right, but I need counts. If you get a second have a look at the screenshot I mocked up. I mean, I could sort by Division but that doesn't tell me how many kids are in that Division. Previously on LA we had a separate Registration per Division because it was a different fee for each so anytime I looked at the main Registration page it told me the counts.
This wasn't my site, but something I grabbed off the Internet to use as an illustration of what a 'Group By' feature would get you back that was sort-of there in LA:
There *is* a competitor who has counts by division, but their registration system otherwise is not as nice. They have a more obvious connection between Seasons, Registration Programs, and Divisions which helps some things and makes other things harder.
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11 hours ago, Felzani, Matthew said:
Right but then I need to have and run nine reports, right? Most of our seasons have a PreK, 1G/2G, 3G/4G/ 5G/6G for Girls and then the same for Boys so that would be 9 reports (PreK isn't separated by gender) and then I'd need to view the nine to collect the data. With a 'Group By' option I'd get it in one shot.
Ah. What about sorting by division name, assuming that's in your registration?
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11 hours ago, Felzani, Matthew said:
I wanted to circle back on this one just to try to address the, "Why?" In SE I like that I can have one Registration for everyone, and then attach the fee based on the Division chosen by the registrant - in this way SE has an edge over LA because in LA I would have needed separate Registrations to charge separate fees. However, one thing I didn't see coming with a commingled athlete population is that I lost the ability to easily see how many kids were registered for my, "Boys' 3G/4G Basketball" division, or my "Girls' 1G/2G Basketball" division. Now, in order to do that, I need to save the data locally and pull it into a pivot table.
I don't know if this is a feature which has been suggested before, but it would be great to have a 'Group By' option on the Report. It would require some validation logic since the 'Group By' would render the 'Fields' and 'Sort' parts of the report moot (and vice versa), but here's what I put together as a mock-up using MS Paint:
You actually don't need to save the data and use a pivot table. The filtering logic in HQ registration is superb, one of the few things they do well. Create saved reports filtering on each of your divisions and a status of Active, and you'll get current registrations. I had a ton of saved reports when I was using HQ for registration.
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46 minutes ago, Rich Woytowich said:
Any update on this feature to "soon" be released as this post is almost a year old.
Get ready for pain if you have a lot of teams, because this is the only way to do it at the moment:
SportsEngine HQ said to much fanfare back in I think October that they had "templates" for team pages, which means you can copy an existing template and painfully put all your individual team microsites and other information into it manually.
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29 minutes ago, Rich Woytowich said:
We actually run seperate Seasons for our Travel, AB and Rec segments so we only allow 1 per team in that case (when making roster changes we unroster the player (save and update the report) then go back and re-roster the player to the new team. Like I said 95% of the time it works, the other thing I noticed is having to clear the cache and cookies in the web browser to see these updates sometimes as well. I hope this helps. @freezinKT
You must not have as complicated a conflict checking structure as we do. If we tried to run multiple seasons without cross-season conflict checking we'd end up with a weeknight rec game and a travel practice on the same lighted field on a random Tuesday or something. We have too many teams and not enough assigned fields.
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We're all volunteers and each sport has a Director who usually did the team construction, messaging, etc., but with how Season Management works a lot of that has now fallen on me as the Web Admin because of how cumbersome, error-prone, and feature-deficient it is.
Oh man, agree a thousand times. The webmaster job basically makes one registrar, vice president, and commissioner/director all in one because of Season Management. Some of that is just the pain of switching platforms, but so much of it is the feature-deficiency, error-prone-ness, and lack of meaningful documentation. All but my most technical board members would try to do something and give up because it was so painful. Rather than sitting around watching our league go to pieces because of the platform, I wasted hours upon hours fixing everything and eking out functionality.
QuoteThe fact that everything now seems to be an up-sell ... that it seems the base features are just there to check a box and that add-ons are the only way to have a usable platform
And this. So much this. And it's been very clear from all the "what other products would you like us to integrate with?" quizzes on this very Feedback forum that there is no intent to actually build more functionality that would lead to a better experience into the base platform.
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Way to turn off our opt out of the Add-ons at the cart in registration. For example the league registration insurance (not needed as our league refunds 100%) or the NCSI college recruiting sign up (this is a scam and waste of money based on personal experience and reviews online)
You can do this. We had to do it for League Athletics, SportsEngine HQ, AND a different unnamed competitor. You just ask the help desk people in all cases and it can be turned off.
They don't like advertising that fact, but it is a fact. Ask and you shall receive.
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This is fabulous. We are a similarly sized club with 3 levels of play and very similar needs. This list is incredibly useful and comprehensive. The two big ones that stand out as incredibly true to our experience and incredibly disheartening are:
QuoteSense of urgency needed, while my experience has been most employees are based in a northern climate, the Southern states which play year round cant wait for these issues of "Next Season". We have been using Sportsengine for two years now and several of the "features" which we were told would be here next season have yet to come. Alot of these features were in SIPlay which is owned by SE and the coding is there. Most of the time I get a message response stating that they cant help, or a link to the help file (which no longer applies)
(Though my assumption is that code from SIPlay and League Athletics won't help because what they are doing now is in entirely new languages against entirely new data stores with entirely new programming paradigms, so they have to resolve all the same problems - but they still don't care if all of us have to sit around experiencing pain while we wait).
And
QuoteProduct enhancements are based around Profit Generation for Sportsengine and not to improve the leagues experience. For example the push for live streaming.
+100 to this one.
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1 hour ago, Rich Woytowich said:
@freezinKT - I actually found the solution for this, as I spoke one to one with a tech support person. The trick is when you go to do rostering of your teams in Season management. Make sure you are filtering by the registration and not by membership. You then are able to go to that registration and create a saved report in which you can add a field under Seasonmanagement which includes the team name and division. While it is problamatic at times (not all players populate sometimes I go back and re-roster) it has worked 95% of the time.
I've used this functionality.
If you've ever re-rostered a player (like...they had a practice night conflict and got moved), it breaks.
If you roster a player to two teams, which we regularly do because we run multiple levels of play and there is no cross-season conflict checking so we have to roster players to multiple teams in one season, it breaks.
If you use the CSV import to create your teams, it breaks.
It's a nice thought, but it doesn't work.
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48 minutes ago, Felzani, Matthew said:
As the operators we already pay you $800 per year + $2 per credit card swipe + a rake of 3.5% per transaction - the app should be ad-free, you're getting paid out of their Registration fee.
NBCU is driving the ad focus, according to someone who said (I have no way to evaluate this claim) that he worked for HQ both before and after the acquisition. Apparently it did used to be ad free.
That said, not all app users are HQ premium subscribers. Our users subsidize the free users (and Season Management customers get none of the “premium” features promised).
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26 minutes ago, LaxNOVA said:
I was one of the people who held onto LeagueAthletics until the last day and switched when I had to. I was on the phone with SE yesterday expressing my frustration about the lack of auto-rostering the was SIMPLE in LeagueAthletics. This was a poor business decision to sunset LA and not have the basic features it had.
We have a fall even which can have close to 3000 registrants. How in the world can I effectively add players to roster with that volume. I can't!
Has anyone found a platform that has more functionality to LeagueAthletics??I hope the management is listening!!
I'm sure it's against the forum rules to sell other products, but my suggestion is to look around at local leagues in your area across different sports, see what they are using, and if possible ask their webmasters. Also when you reach out to sales people, don't even CONSIDER their app unless they will let you access a trial site. Most good platforms will let you try before you buy.
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For us the dealbreakers were:
- No recurring events for practices. Can you imagine hand scheduling 500 individual practices 1 by 1? Awful.
- No conflict checking between practices and practices or practices and games - the only conflict checking was between games and games. LA had the perfect scheduler - the SportsConnect and Team Sideline sales guys both admitted it. Why HQ didn't implement that in a modern web look and feel when creating season management I do not know. EVERYONE else offers conflict checking.
- The bugginess in the app. I got more complaints as an admin from families and coaches about that app - where I never got complaints about SportsSignUp Play.
- The fact that there was a new bug every time there was a Season Management release and new features seemed to roll out at a glacial pace. For example they promised recurring events in April. They still didn't have them last time I checked in December. They promised a copy season feature would be here by December. I don't believe it's still here.
- The fact that Season Management didn't even have all the features of Sports Management. Coaches who had used HQ for other leagues hated Season Management. Within a few weeks of our season starting everyone used other apps, text messaging, and emailing lists to communicate.
- Lack of game and practice reminders. These were advertised, but never happened and my bug reports were ignored.
- Lack of a bracket for end-of-season tournament. Only the hand-wavy promise of future integration with Tourney Machine. Every other platform offers it built-in.
- The fact that Season Management messed up our standings randomly. Having to check a hundred games regularly to make sure the score hadn't zeroed out was a nightmare. Also coaches could only score games from the app, and everyone hated the app.
- No way to match registration data to season team. In LeagueAthletics you could flexibly match any registration to any season and correctly get the team assignment with the registration data. Do you know how hard it is to handle uniform purchases for hundreds of players without this feature?
- The fact that the help desk, which was truly great in summer, tanked in quality around September to the point that basic questions aren't answered.
- The way that NBCU seems to care only about advertising other NBCU products, and not providing a good expeirence in SportsEngine HQ.
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5 minutes ago, AaronDanielson said:
So where can we request this as a feature? I have a few teams that the coach or organization have disbanded and moved on, so my account is permanently stuck showing these old teams. I should be able to remove my own account from a team.
If the organization admin sets the team to inactive then it won’t show up for you any more. Reach out to the organization to get that fixed.
We do that for our families a few weeks after the conclusion of a season.
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7 minutes ago, freezinKT said:
Sounds like you need to make a "Season" for each club, then.
Actually, if teams on each club play each other (so the 2012 Tigers play the 2012 Penguins), that won't be the easiest way to do things. To keep standings and such you need teams that play each other all in one division in one season. But if you aren't worried about schedule and standings you can do it that way.
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14 hours ago, BethA said:
When I go to our website and I want to add a new club page it directs me to season management but I am not seeing anywhere in season management to add clubs. So we had different Clubs and then Teams under Clubs (example we might have Club Tigers and then 2010, 2011, 2012 teams under that club and then maybe Penguins club and again 2010, 2011 teams) so I need to add a new club before I can add the teams.
Sounds like you need to make a "Season" for each club, then.
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15 hours ago, BethA said:
We are using season management. I am trying to add a new club and it tells me I need to do this through season management. However, when I got to Season Management , I don’t see anyway to add new Clubs.
A club as in a program/season? As in a team?
First in Season Management add a season (example: Spring 2024 soccer or whatever). Then you add divisions (U6, peewee, whatever you call them). Then you add teams within that. When you set those teams to public/private then families and coaches can see them.
Unfortunately this won't do jack squat on your public page. You'll have to individually add pages for each team by hand, manually. I never used Sports Management, but I believe they used to do that for you and certainly many competitiors to HQ (now-defunct League Athletics, Sports Connect, Team Snap,TeamSideline, etc) do that. Hopefully they add the automated team page creation at some point.
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13 minutes ago, nancyp said:
Thank you! I don’t seem to have a ‘feedback’ button? Is it only on the website? I mostly do everything on the mobile app…
We’ve also had trouble with keeping the scoring data - so yes just seems like the data store is buggy. (Also have been experiencing the other issues I’ve been raising about in this forum) Ugh have LOST functionality with this new refresh/season mgmt….
Oh, of all the buggy things, the app/Season Management integration is the BUGGIEST.
It's on the website for admins only.
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We didn't use roster photos, but have you tried hitting the "Feedback" button that displays within your season and submitting the bug report that way? I was repeatedly told that button is the best way to communicate directly with the Season Management development team.
In general we found the data store for season management to be incredibly buggy and likely to lose data. There was typically no workaround - just reporting the bug repeatedly until there was a fix.
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I want to add some JavaScript, inside a
scriptblock, into my landing page. I can find a way to add a code element, but of course that shows up after my body has begun loading. Is there a way to access the code of the header and modify it to put the script block in? Or is that not allowed by design?
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We aren't quite that generous to our players and families. I give them a single question: "Select all practice nights your player is NOT available to practice" and they can pick up to 4 of the week days. The idea is that any one they don't pick is fair game for them to practice on. When you're trying to create balanced teams plus include nights that everyone can practice on plus take into consideration special positions (we're a softball league) trying to get everyone their number one practice night is near impossible. We go for "if you can be there, you might be on that team."
Plus that way it's only one question for the spreadsheet export.
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You may want to ask @Simon MacKenzie or another admin to move this topic to Season Management, where it will probably get some more traction.
Are you on Sports Management or Season Management?
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44 minutes ago, SMD said:
Marie - can they allow users to set the default schedule view to "Agenda View" somehow? Every time you leave the schedule and come back for a specific team it resets to "Day to Day" or full calendar view. The update is great to bring back list/agenda view, but to have it automatically revert back to the old way every time is frustrating.
Also - any progress on fixing the Android app crashing every single time for ALL of our android users on our team? It's just our one boys basketball team that has issues. No other team. The standings don't show for our team (they do on other teams in the app) and the app crashes when ANY Android user clicks on "Chat" for that team. Embarrassing.
Thank you for your time and help
You may want to ask whomever in your league has the account manager's contact to reach out directly. Account managers can work with the development team to ensure a timely fix. They are ideal to help you figure out what about that one team is improperly configured to cause these issues.
Issues with chat glitch iOS
in SportsEngine Mobile
Posted
FYI this probably should be under the HQ Mobile topic, not the Motion one - at least it looks like HQ not Motion.
Have you tried reaching out to the help desk in the menu of your app (click the gear) to file a bug report? That may be the best way to reach the developers. Chat - and the app in general - are very buggy.