freezinKT
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Posts posted by freezinKT
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@Alan try tagging @Shawn Heller.
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Changing team names after the schedule is created is a mess. In our rec league we let the kids pick the names, which means the teams start out as "<Age> 'Team Name' <Color>' and we change the word 'Team Name' once names roll in. You did the right thing and it should work. Unfortunately for you the data integrity of SE's Season Management tool is horrible and so you see these issues everywhere. Team names, opponents, scores, standings, and all those things will revert or change on you.
They badly need to re-write the entire data store section of that part of the system.
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Is it possible that one is on Sports Management (old way of doing seasons in SE) and the others are on Season Management (new, and very buggy, way of doing things)?
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However SportsEngine HQ manages data integrity (because they don't use a relational database, I think it's a graph database, so consistency is not guaranteed), their programmers do it wrong over and over and over again. Freak bugs dominate the Season Management code base and since Season Management's release they haven't seemed to get better. SE will "fix" a bug, only to have it not be fixed or during that fix they will create 2 other new bugs.
One work around would be to have coaches keep their schedule in a different app (Team Snap or GameChanger) for families instead.
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Several months ago when support was decent one of the people (who they have since promoted) would happily merge accounts for me. There is a solution. I'm sorry that you haven't found it.
We have since moved on to a different product and I will tell you that support is not necessarily better there. Many, many more features and much fewer bugs, but when I do need help it takes days/weeks. So unfortunately this isn't really a unique problem. The best bet is to find a mature, stable product with the features that meet your needs that has been around enough to not be very buggy. Then you just don't need support.
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Just now, freezinKT said:
In your case I'd suggest coaches manually put the schedule in GameChanger so parents can sync calendars to it and basically give up on using Season Management at all.
In fact you could potentially even use GameChanger organizations (https://gc.com/post/organizations-open-beta), export your Season Management schedule, and use that for scores and standings. Even if coaches don't want to use GC to do the actual scoring they could keep a paper score book and just enter the score in GC afterwards. Perks of this also include getting away from the bugginess of the chat in the SE app. Cons include changing apps mid-season.
The issues you are seeing are why we moved away from SE. Our new platform is not perfect - I am currently yelling at them about issues with their sync to GameChanger in fact - but games stay scheduled when and where we schedule them, scores and standings don't disappear once updated, and the calendar sync works.
Oh, this is how to do a bulk schedule import for each division so you can basically move your scheduling from SE to GameChanger. No conflict checking, but it's worthless on SE anyway so you have to do it manually.
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1 hour ago, RossG said:
@riseatl Thanks for the suggestions. I did submit feedback once but I have not done so weekly. As you suggested in 1 above, most of our age groups are tracking the scores manually using a spreadsheet or on paper (hard to believe that a "season management" tool cannot produce a team's win-loss record for a season, but here we are!).
The missing games (or at least the earlier ones) sometimes appeared to have scores but I cannot remember if I was looking in the same place all of the time (microsite, season management). Since my original post we've also found future scheduled games that show up only in season management HQ, others that show up only on the microsite, and still others that are randomly duplicated in one or the other location. With that new issue combined with the number of games involved I can't even trust that the list of games itself is correct, much less the scores. Given the workload involved and the fact we have to score it manually or in GC or something else anyways (there is no way I could trust them to be correct at this point, since I know that they are wrong), I've just given up on worrying about re-scoring and syncing repeatedly since with 500+ games that approach is basically hopeless. If they ever fix it we might try that, but until then that just seems like a lot of work on a problem that will just re-occur.
In your case I'd suggest coaches manually put the schedule in GameChanger so parents can sync calendars to it and basically give up on using Season Management at all.
In fact you could potentially even use GameChanger organizations (https://gc.com/post/organizations-open-beta), export your Season Management schedule, and use that for scores and standings. Even if coaches don't want to use GC to do the actual scoring they could keep a paper score book and just enter the score in GC afterwards. Perks of this also include getting away from the bugginess of the chat in the SE app. Cons include changing apps mid-season.
The issues you are seeing are why we moved away from SE. Our new platform is not perfect - I am currently yelling at them about issues with their sync to GameChanger in fact - but games stay scheduled when and where we schedule them, scores and standings don't disappear once updated, and the calendar sync works.
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On 4/3/2024 at 8:58 AM, RossG said:
We use a report from our registration that we just make sure the fields for Jersey Size and Rostered team are both on (based on the size they chose at registration and the team they were rostered onto. Warning: If you try and sort by rostered team (under Season Management) it will crash, so we just sorted it in Excel. There is a bug report on fixing the crash but it's been over a month.
I filed a similar bug for the sort way back in fall, so good luck.
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1 hour ago, mike whisney said:
Last year i was able to add dibs into the sportsengine app through the new aggregator on the web based team location under every team. Why was this removed? It seems like you are trying to make Sport Engine less user friendly.
Did your organization perhaps move from Sports Management to Season Management? Season Management lost most of the app features of Sports Management all without adding in a full-featured scheduler the way League Athletics had - worst of both worlds you might say.
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20 hours ago, waterfallhardrolls said:
Same issue any help?
What's the URL of the iCal feed you are using? There are a few different options and only 1 consistently works.
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The answer is incredibly manual but possible. If you don’t have too many teams it’s not too bad. You can do about 30 per hour once you get used to it. Instructions here:
HQ’s competition provides team pages and a public facing master calendar with no admin effort - just happens when teams and schedules are set to live/public/posted. HQ should work on that if they want to keep business.
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It's not easy, but it's doable. Follow the instructions here:
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3 hours ago, Jkfranklin said:
I'm trying to pull a report with registration info by team. When I pull in the Season Team Name field, only some of them populate.
Is there something in the set up I am missing?
There are various ways this happened to me in the past.
1) If a player was on multiple teams (we had to run multiple types of seasons in the same "season" to try and conflict check because there is no cross-season conflict checking).
2) If a player was rostered via import from spreadsheet
3) If a player was ever moved from one team to another.
I have not tried it, but following the steps posted by another user might help?
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I also saw this when scoring games via the website under the website using Season Management. It's something with the back-end, not the app itself.
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Are your teams set to public or private?
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7 minutes ago, chris75025 said:
I have created a new season in the Season Management section of SEHQ. I have populated it with divisions, team names, and rosters. The rosters have photos.
My question: it seems the only way I can create a web page for our team is through the embedded microsites. The problem is that the roster doesn't pull in the photos when I do that. Is there a way to use microsites to show the rosters with the player photos?
The "help" pages aren't much help, as they seem outdated.
Any suggestions or anyone been down this road before?
If by roster photos you mean the player profile photos there is a way, as long as you are willing to expose first and last names for each roster. I run a youth league, so we aren't.
In your Season within Season Management, click "Settings." On the right side where it says "Season Site" there is a white button that says "Edit." Flip the Private Settings from Fan/Private to Public, and it will show the pictures...in theory. Others have had some issues with that.
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4 hours ago, Casey phillips said:
I have created a few test games under our spring season to see how scoring and loading goes for baseball, and I have created 3 test games. But when I go to iScore and try to discover game and click SportsEngine I do see my organization after I click on that it shows no loaded games. Am I missing something?
Have you recently moved from Sports Management to Season Management? Season Management broke many external API integrations (as did the new API, I think), including IIRC iScore.
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Are you talking about creating a private registration form and having parents fill in that information? If so, you could do that. However there's no way to link custom registration data to a public page.
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13 hours ago, HPBAadmin said:
Please provide an update or any clarity on how microsites will evolve. They are very limiting as they stand today. I would love to be able to default to a specific division rather than loading an entire season or a team.
Ideally they evolve into not microsites, but first class pages like all the competitors have.
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HQ, the video you just popped up on my administrative page, along with links like this telling me how I can save just a tiny fraction of the headache above by using a built-in template that I have to copy 40 times (if 40 teams) to spin up a new season is...not the solution. You guys do realize that, right?
Advertising that I can do a lot of manual work to do what League Athletics gave me for free feels like a slap in the face, not a good thing.
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They used to offer weekends occasionally. They have been short staffed for months now.
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7 hours ago, Pete Dunne said:
I have added games through the app including location and location notes (Field #) and updated. then I go back to look and the location and field are gone.
I also add opponent and it reports the game as AT "OPPONENT" despite it NOT being there but at a different location. App should say VS "opponent" not AT "opponent". Very easy fix
At just tells you the opponent is home. Vs. is when you are home.
Sorry about the buggy location though. Have you reported it via the Feedback button?
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FYI this probably should be under the HQ Mobile topic, not the Motion one - at least it looks like HQ not Motion.
Have you tried reaching out to the help desk in the menu of your app (click the gear) to file a bug report? That may be the best way to reach the developers. Chat - and the app in general - are very buggy.
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6 hours ago, Hank said:
How do I edit the previous season's (Baseball Summer 2023) to the new season (2024). It says a game has not been played for 3 months. Create a new season. I created the new season. How do I get the team pages to move to 2024? I just want to edit them. Most rosters, etc are pretty much the same.
By team pages do you mean the team microsites? Or the internal actual teams in season management? Or do you mean public facing pages that you created or something under Sports Management?
You can't migrate Sports Management teams to Season Management. I've seen some really awkward looking league sites around where people on Sports Management left up old seasons because they didn't know what to do with Season Management and basically ended up showing nothing to non-logged-in users.
My teams are public, but not public in the Team Center
in Season Management
Posted
Have you tried flipping them all inactive and then to public to force the data to propegate again?