riseatl Posted September 9, 2023 Share Posted September 9, 2023 (edited) Has anyone been able to add/update stats since going to season managment. its been over 4 months and still can't do it. Reached out to customer service and don't really get any definitive answer. anyone have the issue and find a work around? We have a stat program for our flag football and want to start one for our basketball leagues. I've made sure stat tracking is Enabled, I get the message "error occured while loading stats" and just a constant spinning wheel. Edited September 9, 2023 by riseatl add info Link to comment Share on other sites More sharing options...
bmurn Posted September 11, 2023 Share Posted September 11, 2023 We can add stats, manually per game, but I don't trust that everything is being recorded correctly. The per game stats do not appear to calculate correctly. The stats are not sorted any particular way in the microsite. I have not done a deep dive to find if there are other errors. 2 Link to comment Share on other sites More sharing options...
StuartL Posted September 11, 2023 Share Posted September 11, 2023 iScore export for baseball game stats no longer working as of September 4th. tried contacting support livechat and they act like this was never a feature, even though it's the most useful feature and I've been using it for 4-5 years now... 1 Link to comment Share on other sites More sharing options...
freezinKT Posted September 11, 2023 Share Posted September 11, 2023 9 minutes ago, StuartL said: iScore export for baseball game stats no longer working as of September 4th. tried contacting support livechat and they act like this was never a feature, even though it's the most useful feature and I've been using it for 4-5 years now... If the livechat isn't responding I recommend reaching out to your account manager as well as trying a different customer support person or emailing sports@sportsengine.com. Those are ways I've gotten an answer when whomever picked up my chat dropped it on the floor. You have to be pretty persistent. Link to comment Share on other sites More sharing options...
riseatl Posted September 11, 2023 Author Share Posted September 11, 2023 3 hours ago, bmurn said: We can add stats, manually per game, but I don't trust that everything is being recorded correctly. The per game stats do not appear to calculate correctly. The stats are not sorted any particular way in the microsite. I have not done a deep dive to find if there are other errors. Is this done by going to season management and pressing the 3 buttons under action in the game schedule? Or are you doing this another way? Link to comment Share on other sites More sharing options...
bmurn Posted September 11, 2023 Share Posted September 11, 2023 16 minutes ago, riseatl said: Is this done by going to season management and pressing the 3 buttons under action in the game schedule? Or are you doing this another way? Yes, that is how I am doing it. There is a "manage game stats" option under those three dots. 1 Link to comment Share on other sites More sharing options...
riseatl Posted September 11, 2023 Author Share Posted September 11, 2023 23 minutes ago, bmurn said: Yes, that is how I am doing it. There is a "manage game stats" option under those three dots. Thanks, that is the option that isn't working for me and I cant get a reason why Link to comment Share on other sites More sharing options...
riseatl Posted September 11, 2023 Author Share Posted September 11, 2023 @Kelsey Erwin can I please get a update on this its been 4 months and still not resolution or next steps. I've reached out to customer service and all I get is that it's being worked on. See below for the screen shot of what has been happening. Link to comment Share on other sites More sharing options...
Laura N Posted September 13, 2023 Share Posted September 13, 2023 This is driving us crazy. We can't create leagues in the old tool and the new one doesn't work. Does anyone have a fix? Link to comment Share on other sites More sharing options...
StuartL Posted September 14, 2023 Share Posted September 14, 2023 (edited) On 9/11/2023 at 11:13 AM, freezinKT said: If the livechat isn't responding I recommend reaching out to your account manager as well as trying a different customer support person or emailing sports@sportsengine.com. Those are ways I've gotten an answer when whomever picked up my chat dropped it on the floor. You have to be pretty persistent. Yeah I did this. They're fingerpointing that any issue with iScore can only be on iScore's end of things. iScore's support or lack thereof is even worse, even though they have a great product. Edited September 14, 2023 by StuartL 1 1 Link to comment Share on other sites More sharing options...
riseatl Posted December 7, 2023 Author Share Posted December 7, 2023 Stats finally fixed, reached out to the feedback button and they were finally able to get the issue resolved. Third times the charm I guess but seems to be working. @Marie Fitzgerald will stats be added back to the app? Also is there a way to delete stats for a player that was added accidently? I was doing some testing and wanted to know if this was possible as I make mistakes sometimes when entering them. 1 1 Link to comment Share on other sites More sharing options...
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