Team Managers Messaging via Website

[Don Seiler]

Good morning,

 

As we're getting into our season, I'm preparing to teach our team managers how to make the most out of SportsEngine. That definitely includes using the mobile app for messaging and RSVPs. However I know some (including myself) would prefer typing emails on a real keyboard and not a phone.

 

As the site admin, obviously I can go into the People module and select a given team and send a message. Is this something that team managers can do without having to give them site admin privileges?

[Marie Fitzgerald]

Hey there,

 

Great question - every team that is set up on SportsEngine has access to TeamCenter, which is essentially all of the functionality you have on the Mobile App, within a desktop view. Every team admin will have access to TeamCenter if they have access to their team on the Mobile App.

 

Take a look at this help article - https://sportngin.desk.com/customer/en/portal/articles/2027482-team-management-guide?b_id=15976 - it should walk your managers through how to access TeamCenter for their teams. 

 

Thanks!

 

- Marie

[Don Seiler]

That's what I had thought. However the one coach I was helping says he doesn't see the "Edit" toggle button on the team page. I'll double-check this.

[SportsEngine Staffer]

Don, if he can't see "Edit" he's either not logged in, or is logged in and doesn't have the right permissions. 

 

Was on the phone with a coach last night with that exact same scenario.  ?

 

 

 

[Don Seiler]

I looked at the coach's profile for his team roles, and he was indeed listed as a team coach. I then look at the permissions on the team page and I see all coaches are listed as owners. So that seems right.

 

I've asked him to double-check that he was logged in under his own account.

 

I was also adding team managers. We have two for one of our teams, I added them as staff via email and they opted in. However when I look at their member profiles, they aren't listed as being staff on any team, and aren't owners on the team page. I can try to provide some screen shots later.

[Don Seiler]

The coach said yesterday that he can see the "Admin" gear icon on the left, but not the "Edit" slider icon. That seems even weirder to me.

[SportsEngine Staffer]

Hmmmm. I wonder if he's on the wrong page.

 

He will only have Edit access to his team page. if he's on the homepage, he won't have edit access. He needs to go to the team page first. 

[Don Seiler]

This was exactly right. He was originally on the home page. He went to the team page and he could see all that.

 

The other issue is team managers now. I still don't see them listed in the Permissions tab as owners, like I do with the coaches. The difference being that the managers were added via specifying names and emails rather than via the Rostering module (we did registration for coaches but not team managers).

[Don Seiler]

I confirmed that the team manager doesn't see the "Edit" button, likely due to the fact that the system didn't add her as a page owner despite her being listed on the staff roster.

[SportsEngine Staffer]

Boom, sometimes I get it right! Sweet.

 

If a manager is not added via "rostering" they won't have permissions automatically applied. 

[Don Seiler]

OK so for those I just need to manually add them as owners of their respective team pages?

[SportsEngine Staffer]

That is accurate. I'm in that grinder right now as well. Welcome back to hockey season, bud.