Parents cannot find created team

[Robanyel]

I have a created team that is labeled TeamService-Independent_team. I have two parents that are unable to find the team when they search for it, their child is rostered on the team but they are the second parent whose email is not entered into the profile. I cannot figure out how to add them to the team or get them to find the team. Please help.

[Simon MacKenzie]

Hey Rob! 

I apologize for the delay here. I'm hoping that the issue was resolved. Please let me know if this isn't the case and I can work to route you to the right team on our end.

The community forum is meant for support from other administrators and coaches like you!  To streamline any support requests, please bookmark and save the following links:

For immediate SportsEngine HQ or Motion account support, please log in to your website & click on the blue ‘Need Help?’ button to start a conversation with support.  

• All other product inquiries:  

• Visit our platform support center   

Help center  

• https://help.sportsengine.com/en/  

• https://help.sportsengine.com/en/articles/7942912-how-to-access-help-resources  

Edited April 1 by Simon MacKenzie