Simon MacKenzie

Hey Rob! I apologize for the delay here. I'm hoping that the issue was resolved. Please let me know if this isn't the case and I can work to route you to the right team on our end. The community forum is meant for support from other administrators and coaches like you! To streamline any support requests, please bookmark and save the following links: For immediate SportsEngine HQ or Motion account support, please log in to your website & click on the blue ‘Need Help?’ button to start a conversation with support. All other product inquiries: Visit our platform support center Help center https://help.sportsengine.com/en/ https://help.sportsengine.com/en/articles/7942912-how-to-access-help-resources

Join hosts Simon and Marie in the debut episode of the Sideline Shorts Series on "For The Love of Sport" as they sit down with Integrity Volleyball founders Rafael Lopez & Isabel Domenech at the AVCA Convention. Discover how they are shaping athletes' future through values like respect, character development, and a positive learning environment, both on and off the volleyball court.

Hello, all of you excellent administrators! We highly value the opinions and insights of our community members, and we're eager to hear your feedback about selling apparel and gear to athletes! This survey will take ~ 10 minutes to complete. We truly appreciate your time. 👉 Take the Survey Now 👈 .At SportsEngine, we consistently strive to enhance and innovate our products. Your feedback is crucial in shaping the future of our offerings. It helps us understand where we are succeeding and where to improve to meet your needs better. If you have any questions or require assistance with the survey, please don't hesitate to contact me by leaving a comment below. Thank you,

Welcome back admins! Here's the rundown of what's new and what has been updated to your Bookings feature! What’s New: "Reviewed" Column is Here! 📝 Keep track of bookings with this new default reporting column. Filter bookings as reviewed or not and mark them quickly individually or all at once. Navigate Through Time with “Upcoming” and “Past” Filters ⏳: Sorting your appointments is now a snap with these new filters. Organize your schedule by what’s coming up and what’s already happened. More Power to Parents and Participants 👪: Now, there's an option for parents or participants to cancel or move appointments. Admins can turn this feature on or off, giving you control over offering this flexibility. Updates: Future Appointment Freeze Windows ⏰: Define how far appointments can be made in advance. Once the time limit passes, that time slot becomes frozen and is unable to be selected. Secure Your Schedule with Appointment Locks 🔒: Lock appointments after a specified time to prevent changes. Parents won't be able to alter appointments during this lock period, but admins can adjust as needed. Flexibility for Future Changes 🔄: If an appointment is still in the future and not locked, parents can reschedule or cancel without impacting fees. This includes selecting a new time or canceling for one appointment or many in bulk.

Join hosts Simon and Marie as they sit down with Molly Solomon, 11-time Emmy Award-winning Executive Producer and President of NBC Olympics Production. With a career spanning 30 years, Molly has shaped unforgettable sports moments. From her journey as a researcher, to becoming the first female executive producer for a national sports network, Molly shares insights from her day-to-day in and out of the office. Dive in to learn more about her role as a producer and youth sports mom to triplets! https://for-the-love-of-sport.simplecast.com/episodes/molly-solomon

https://for-the-love-of-sport.simplecast.com/episodes/kirsten-jones Welcome back to a new season of "For The Love of Sport!" Hosts Simon and Marie are joined by Kirsten Jones, a former Division I volleyball player, Nike executive turned motivational speaker, and Peak Performance Coach, for a crazy season three debut episode. Kirsten shares insights on parenting for the "long game," emphasizing the importance of supporting your athlete and nurturing their love for the game from an early age. The conversation delves into navigating the challenges of youth sports, the impact of coaching on a child's passion, and maintaining a growth mindset. Kirsten also discusses her journey, from her volleyball days to working at Nike and her current podcast host and author role.

Hey @Pete Dunne If you have the appropriate webmaster permissions, you can create an image page element in "edit mode." Here's a quick help article to learn how. https://help.sportsengine.com/en/articles/6398453-how-to-create-a-page-element#h_31be19e64c For questions like this - you can always contact our support team or reference our help documentation and how-to videos!

Hop in for as dynamic "For The Love of Sport" podcast episode featuring the legendary "swimming ambassador" and Olympian Rowdy Gaines. From his youth sports experiences to Olympic triumphs, Rowdy shares exclusive insights into the world of swimming and its growth. As the voice of swimming, he reflects on his career and tackles a rapid-fire round of "This or That." Discover Rowdy's most memorable swim call and the impact of his athletic journey on his children's involvement in sports. It's a captivating blend of stories, values, and sportsmanship from a true icon in the sporting world. Looking ahead to Paris 2024 what event are you looking forward to watching?

@Verna BensonThanks Verna!

@JasonDLehman Absolutely, I am happy to highlight SE Play's value: SE Play offers an easy-to-use interactive scoreboard overlay feature as part of its comprehensive suite of live-streaming tools for youth sports organizations. The SE Play platform emphasizes game and performance tracking and delivers a high-quality viewing experience, highlight creation, the flexibility to stream from any device, and community engagement. While GameChanger supports streaming, SE Play integrates these operational tools with features to enrich the youth sports experience. Check out SE Play's features page for more details on our features, including scoring.

Hey Team! We are excited to announce that we have successfully resolved the USAS OMR data synchronization issues that you have been facing. 🔁 Seamless Synchronization: Moving forward, the platform will automatically sync and update your USAS registration and roster data daily, ensuring you always have the most up-to-date and accurate information. You no longer have to worry about updating your data or dealing with outdated information. We aim to provide you with a hassle-free experience; this update is a big step in that direction. Your feedback has been invaluable, and we're always here to improve your experience. Our support team is always available to help you with any questions or need help. Thank you for being a part of our community!

@freezinKT @LaxNOVA First off, a big thank you for sharing your feedback with us. It's your insights and experiences that help us grow and enhance your experience in SportsEngine. We've looked closely at the "dealbreakers" you've outlined, and here are several updates. Auto-roster from Registration: We hear you loud and clear on this one. It's definitely on our roadmap, but will take time to implement and is not expected in the short term. In the meantime, while we're not fully automatic yet, our current rostering tool is pretty user-friendly. Rostering based on registration responses is straightforward. Check out this helpful guide for more details: Rostering Made Easy. Recurring Events in Season Management: Great news here – we're super close to rolling this out! If your organization wants early access, you can sign up as a beta tester. Just let us know your organization ID, and we'll get you set up. Conflict Checking Between Games and Events: This is currently in development and is shaping up nicely. The new feature will allow conflict checking across all seasons, games, and events for any location. We're aiming to release this by the end of Q1. Stay tuned! Functionality from Sport Management to Season Management in Mobile: We're actively working on bringing more functionality to the mobile experience. This includes messaging teams in the app and viewing stats/standings. We're targeting a Q1 release for these features, though the exact timing is still being nailed down. Regarding matching registration data with season information, you can pull in team name and division into your quick reg report. We are dealing with a bug causing issues with that data in certain instances. Rest assured, this is high on our priority list, and our team is working hard to fix it Lastly, we would like to clarify that any advertisements are intended to operate independently of the functionality and service quality of SportsEngine HQ. @Rich Woytowich - I wrote this up and saw that you just posted - I'm sharing it with the product team, and thank you for sharing that detailed feedback. Once again, thank you for sharing detailed feedback about your experience with SportsEngine. We value your input and are committed to addressing these areas to provide a smoother, more efficient user experience. Our primary goal is to deliver a platform that prioritizes your experience, and your feedback is crucial as we strive for continual improvement. Thanks for being part of our community!

Hey @Dave S. Thank you for the feedback you provided. Our product team has been informed and has forwarded the feedback to our user experience design team. With regards to the ads, we understand that some users may want to have an ad-free experience. However, we use ads to keep our mobile app free for all users rather than charging a subscription fee. We would like to know if an ad-free version is something that you and other users would be interested in.

Hey Team! 🚀 We're super excited to introduce your new Backoffice Calendar! 🗓️ Here's why you're gonna love it: Total Sync with Mobile App 📲: Changes on mobile? See them on your desktop instantly. Seamless, accessible, and always up-to-date! Customize Your View 👀: Filters galore! Choose to view appointments, classes, practices, and a special workout status filter. Personalized for You 🙌: The default view of the back office calendar displays all appointments, classes, and practices at your organization. By checking the box next to the default view, you can bring your schedule to the forefront. Superuser Superpowers 💪: If you're a superuser or instructor with the proper permissions, you can now communicate directly with attendees or your instructors Parent to Instructor Emails 👩‍🏫👨‍🏫 (For Enabled Orgs): Want to offer the option for parents to send emails to instructors for upcoming classes or appointments? Just toggle “Enable sending emails to instructors” and connect through the shared calendar view. Subscribe Button 🔗: Sync your SportsEngine Motion practices, classes, and appointments with calendars like Google, Apple, or Microsoft calendars. Stay updated, stay connected! ⏰ Note: Your calendar service (e.g., Google, Microsoft) will sync with our back-office calendar regularly. Check with your calendar service to learn more about how often this occurs. Check out our help article to learn more. Exciting Future Ahead! This is just the beginning. We're working towards a unified calendar for all your SportsEngine accounts. It's a big dream; it will take some time, but this Backoffice Calendar is the first step of many, so we're on our way! Thanks for being part of our journey. 🏆

Hey Team! 🚀 We're super excited to introduce your new Backoffice Calendar! 🗓️ Here's why you're gonna love it: Total Sync with Mobile App 📲: Changes on mobile? See them on your desktop instantly. Seamless, accessible, and always up-to-date! Customize Your View 👀: Filters galore! Choose to view appointments, classes, practices, and more. For our swim organizations, there's a special filter for workout status. Personalized for You 🙌: The default view of the back office calendar displays all appointments, classes, and practices at your organization. By checking the box next to the default view, you can bring your schedule to the forefront. Superuser Superpowers 💪: If you're a superuser or instructor with the proper permissions, you can now communicate directly with attendees or your instructors Parent to Instructor Emails 👩‍🏫👨‍🏫 (For Enabled Orgs): Want to offer the option for parents to send emails to instructors for upcoming classes or appointments? Just toggle on “Enable sending emails to instructors” and connect through the shared calendar view. Subscribe Button 🔗: Sync your SportsEngine Motion practices, classes, and appointments with calendars like Google, Apple, or Microsoft calendars. Stay updated, stay connected! ⏰ Note: Your calendar service (e.g., Google, Microsoft) will sync with our back-office calendar regularly. Check with your calendar service to learn more about how often this occurs. Check out our help article to learn more. Be sure to check out our "Expert in 5 Minutes" help guide to get up to speed on this new feature! Exciting Future Ahead! This is just the beginning. We're working towards a unified calendar for all your SportsEngine accounts. It's a big dream; it will take some time, but this Backoffice Calendar is the first step of many, so we're on our way! Thanks for being part of our journey. 🏆

Hello Ian, Thank you sincerely for your valuable feedback. I have passed it along to the product team, improvements to our registration process are earmarked on the upcoming roadmap and we will communicate further changes as they are released. Voicing this feedback is the best way to have it prioritized by our team so thank you again for letting us know!

Happy New Year and Welcome to Our Latest Updates! 🎉 We're thrilled to bring you the very latest update to your platform as we step into the new year. Expanded Gender and Competitive Category Options 🎉 We appreciate the feedback from our users, and we’ve expanded the gender options in our system. Now, you can select from: - Male - Female - Non-Binary - Not Specified Along with the gender update, you can now specify the competitive category for each member as well! We’re committed to continuously improving our platform to ensure it’s a welcoming space for everyone. Your feedback is invaluable – let us know your thoughts!

@freezinKT @CinnamonT3 @WyldRyd @kesmit02 Thank you for your feedback, I've shared this with our product team. You have nailed a key area our product team is overhauling to improve the experience for all users involved. It's a large project in terms of scope, and it's built into our product roadmap for 2024. That said, it will take a considerable amount of time to implement, and it is not something that our team will want to rush to release. We always appreciate feedback that helps us build the best experience for parents, volunteers, participants, and admins. Thank you again.

🌟🦃 We've got a Thanksgiving spread of features for the Bookings feature to be truly grateful for! From customizable confirmation emails to enhanced instructor visibility, it's a harvest of convenience and control. Custom Confirmation/Receipts: Admins can now set the "from" email and name for confirmation/receipt emails, making bookings crystal clear! 📧 Booking Archiving: Admins can "archive" bookings as needed. Don't worry you can "un-archive" too! 🗂️ Default Language for Payment Plans: New payment plan? We've got a default language for "Appointment fee" that will display as a placeholder but feel free to edit it to your liking! 🗣️💸 Fee Waiver Power: Admins can now waive registration fees with a simple "x." More control for hassle-free sign-ups! 🆓👌 Instructor Visibility: Instructors' names were added to confirmation emails. Everyone's in the loop! 📚👀 Date/Time Flexibility: Change future appointment dates/times easily. More control in the hands of your instructors and yours! 🗓️ Other updates to your SportsEngine Motion experience: 🌟 "Credit cards accepted" are enabled by default when bookings are on. 🌎 Time zone defaults to your organization's location. 📊 Booking info now in AMA Account and Member exports.

@ojw104 Thanks so much for reaching out! I've pinged our onboarding team, and they'll contact you directly to help walk you through the process.

📣 From the Team: We value your input and appreciate your efforts in improving our platform by sharing your thoughts. Your feedback is crucial to us, and we are committed to ensuring that any updates we make are as seamless as possible. Now, let’s move on to the updates! 🏊‍♀️ Swim Focused Updates: 📱 YMCA Deck Pass: Now accessible via the OnDeck mobile app. (For YMCA teams only) ✅ Icon Update: When in the “Take Attendance” view, we've swapped the checkmark icon for the “practice” icon 🗑️ Quick Cancel for On-Demand Practices: You can now delete an on-demand practice. 📜 Scroll Bar Cue: Added to the Roster Group and Location dropdowns for more straightforward navigation. 💰 Swim-A-Thon: Charges and payments have been updated for accuracy. 🌐 Platform Updates: 💼 QuickBooks: IIF files for exporting information for QuickBooks for September and October are now available for your financial tracking. Click here to learn more about Quickbooks and the IIF file here. 📧 Updated Language: The "Billing Summary" email is now called "Billing Statement" for better clarity. 📊 Attendance Reports: You can now export these as Excel files, in addition to the existing PDF option. 👕 T-Shirt Fields: Capture T-shirt sizes during registration - Please Note: the default setting is “optional” for you to adjust as appropriate for your classes. 📜 Agreements/Waivers placement: Agreements have been moved above the class description to ensure they're not overlooked. ✏️ Additional Descriptor Tool: A new Text Editor modal for classes and bookings, sub-program, and program descriptions has been added. 📝 Class New Reg Report: New columns for Address, City, State, Zip, Phone, and T-shirt Size are now available. Perfect for T-shirt handouts! 💳 Class/Booking Checkout Interface: The credit card UI has been revamped for a cleaner experience at checkout. ⚙️New Reg Report UI: We've added a dropdown menu for filter options so that you won't miss a thing. 📧 Class Confirmation Emails: Instructor names are now included and will soon apply to bookings 💡 Stay tuned for future platform updates To stay informed about the latest developments and timelines, please refer to our "Product Updates" page and the new "Newsfeed" section found in the "Need Help" tab to get a more comprehensive list of updates across all SportsEngine platforms. Additionally, if this is your first time here please feel free to create an account and join our community forum to connect with admins like you and share experiences across the platform.

🌐 Platform Updates: 💼 QuickBooks: IIF files for exporting information for QuickBooks for September and October are now available for your financial tracking. Click here to learn more about Quickbooks and the IIF file here. 📧 Updated Language: The "Billing Summary" email is now called "Billing Statement" for better clarity. 📊 Attendance Reports: You can now export these as Excel files, in addition to the existing PDF option. 👕 T-Shirt Fields: Capture T-shirt sizes during registration - Please Note: the default setting is “optional” for you to adjust as appropriate for your classes. 📜 Agreements/Waivers placement: Agreements have been moved above the class description to ensure they're not overlooked. ✏️ Additional Descriptor Tool: A new Text Editor modal for classes and bookings, sub-program, and program descriptions has been added. 📝 Class New Reg Report: New columns for Address, City, State, Zip, Phone, and T-shirt Size are now available. Perfect for T-shirt handouts! 💳 Class/Booking Checkout Interface: The credit card UI has been revamped for a cleaner experience at checkout. ⚙️New Reg Report UI: We've added a dropdown menu for filter options so that you won't miss a thing. 📧 Class Confirmation Emails: Instructor names are now included and will soon apply to bookings 💡 Stay tuned for future platform updates To stay informed about the latest developments and timelines, please refer to our "Product Updates" page and the new "Newsfeed" section found in the "Need Help" tab to get a more comprehensive list of updates across all SportsEngine platforms. Additionally, if this is your first time here, please feel free to create an account and join our community forum to connect with admins like you and share experiences across the platform.

We recently added a new tab to your SportsEngine Motion help tab within your dashboard. You can view the latest product updates easily from the "NewsFeed" tab when accessing the "Need Help" tab. Enhancements Provided admins with the ability to share classes and bookings to social networks or with a one-click email experience. Improved the on-demand attendance feature by updating it to a new "Take Attendance" logo in iOS. Added Agreements to the Booking Admin report. Updated the time range for the Bookings Manager widget in the Mobile Dashboard API. Created a new Member Bookings information view. Created a new Booking Instructor role. Added a Booking system page for the content management system. Bug Fixes Resolved an issue with member registration agreements not appearing in the Agreement report.

Introducing Bookings! Watch our Overview Video SportsEngine Motion’s new “Bookings” feature is here and can help your organization by providing the tools needed to create customizable time-slots for your members to book or reserve space for private lessons, birthday parties, or other services. Bookings is perfect for: Any event that has a 1:1 relationship— a single specific date and an available time slot for booking by one party. For example, a private gymnastics lesson at 3 PM on Tuesday. Here are some other examples of ways you can use this new feature: Private Lessons: 1:1 instruction Dance instruction: Contemporary, Hip Hop, Ballet, etc. Swim Lessons: Private instruction starts/turns with Coach Sara Gymnastics lessons for specific events, routines, or techniques Volleyball coaching: Specific skill instruction Private Events: Birthday Parties Private group events/classes Large space rentals Resource Management: Court/Field reservations Swimlane reservations Equipment rentals Studio space Contact your account manager today to get access to our newest feature and have "Bookings" added to your backoffice dashboard.

@freezinKTOur support team will be the best resource for that information, if you reach out to them and ask the status of an issue and list the specifics (name of team, event/game details, etc.) they will be able to provide some insight from our product team working through these updates, and at the very least will provide further context to the product team.