Yeah, it was not ideal, but I feel like parents lose their mind over lots of things, and so I'm happy more of them don't know this option exists, and that this was an honest mistake versus something more sinister. I do think this opens the door for parents to "vent" to everyone on the team, which I'd want to squash if I could. Only a matter of time before that happens, haha.
My thoughts:
-I do like parents being able to email a coach ("we can't make it friday but we'll be there saturday", or "timmy's birthday is friday we'll bring cupcakes"), or another parent ("timmy needs a ride"), but maybe just limit the ability to email the 'Email Team and Staff' list? That feels clunky but would have stopped this one in its tracks. Coaches and site admins would be able to email everyone.
-That said, the 1:1 chat would allow them to ping the coach (assuming they have the app installed...whole other topic, haha, but probably relevant here) and the other parent, but would still limit their ability to contact everyone.
Entirely possible that this parent could have done what he did within the chat feature...but I guess just having it in the email gave it a little more weight, helped along by the fact that it had our organizational banner at the top, which is ALWAYS (until now) an official org message. This time, though, it looked like an org message but was not.