Jump to content

EandA

Members
  • Posts

    7
  • Joined

  • Last visited

Posts posted by EandA

  1. On 11/28/2023 at 4:23 PM, Marie Fitzgerald said:

    Thank you for everyone’s feedback and patience as we have been working to make important updates to the latest SportsEngine mobile app on iOS. Our Mobile Product Team has been working as hard as they can to continue to deliver a better and more consistent experience f

    With the release this week, you and your members will see the schedule list view back by popular demand. This view will show your upcoming games and events in a single list view while still giving you the option to view them in the calendar.

    Android is set to be released at the beginning of 2024 and will match all of the new updates to iOS.

    image (6) (1).png

    Why does the Schedule list view in the ios App show no events today (April 4 2024), when the Schedule on the web clearly shows there is an event on April 4 2024?  I even have some events showing up on the same day and one of the events should be on a different day?  Is this working as expected or how do we get this to be accurate?

    thumbnail_IMG_5846.png

    Picture1.png

  2. Wait, it gets even better now.  We had practice scheduled for today and on the web it shows correctly and the calendar sync works.... but the app shows no practice today on the schedule. 

    Also, if we look out into the future, we have practice scheduled on the web on two separate days, but the app shows them both on the same day.

    Is this considered a technical issue or just really bad user experience?

  3. Synchronizing for the first time appeared to eventually work, but any changes you make don't get reflected if you made a mistake and heaven forbid you have to cancel practice or change locations due to snow or inclement weather - those updates don't happen to the calendar.

    I've noticed that the events are being done via an API to Facebook.  Is Facebook rate limiting Sports Engine?  This is just really unacceptable with no explanation of why a core feature of your platform does not work.

  4. We setup a new team on SportsEngine today and entered in all our our Practices as events and games as Games.

    When syncing the calendar, all the games show up correctly, BUT, the Events do not.  We do see one event, but the rest are missing although they clearly display through the app or on a team site.

    What's the solution here?  Just add Events as Games or delete all the events and enter them a specific way?  Are there special characters that you don't want to put in an event like (12u), etc????

    Please help as this is very frustrating that our parents depend on a schedule that can sync to the calendar and not sure if SportsEngine is the best if this simple feature is so buggy.

    Document1.pdf

×
×
  • Create New...